Own and operate DigitalOcean's billing control plane: triage escalated billing/support issues, build automation and revenue-assurance tooling, ensure platform reliability, collaborate across engineering, product, finance, and support, and support new product operational launches.
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
The Billing Engineering team is responsible for managing a broad and complex platform, with a range of functions, comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the platform have significantly increased. This team will focus on operational enablement for the business and our customers, by focusing on platform resiliency and operational excellence.
The OpportunityWe are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our control plane platform, providing technical support, managing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.
What You'll Do:- Triage: review and resolve escalated support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the second line of support for incoming bug reports from customers and first line of support for internal stakeholders.
- Automate: Develop tooling to support automation for billing and customer management platform to reduce operational cost and time-to-resolution for first level customer support requests.
- Operational ownership: Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
- Development: design and maintain automation tooling to improve the efficiency of internal billing and customer management operational tasks.
- DevOps: Collaborate with the architecture and cloud operations groups to contribute to operational excellence and the stability of the platform.
- Product Revenue Assurance: Develop revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
- New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
- Collaborate: Work closely with engineering, product management, finance, sales, and support teams to ensure seamless processes and build roadmaps.
- Contribute: improve the documentation of the platform and control plane by updating or creating new processes and procedures.
- Strong technical aptitude and problem-solving skills.
- Proficiency in Go, with additional experience in Ruby a plus.
- Experience with distributed systems and complex multi-service deployments
- Hands-on knowledge of microservices and technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
- Experience with scripting and automation tools (e.g., Python, Shell scripting).
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- A proactive and detail-oriented approach.
- [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]
This is a hybrid role based out of Hyderabad, India.
#LI-Hybrid
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
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