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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide senior technical support for 4G/5G IMS network functions, including monitoring, incident and problem management, troubleshooting, upgrades, and customer communication. Lead support activities, maintain high availability and performance, assist with cloud infrastructure upgrades, and participate in integration and testing. The role requires expertise in IMS, telecom core networks, 3GPP call flows, TCP/IP, Docker, Kubernetes, and cloud-native architectures, with participation in 24x7 emergency support.
Top Skills:
3Gpp4G4G Epc5G5G Packet CoreDockerEricsson CcdEricsson CeeEricsson CnisImsKubernetesMmePgwSgwTcp/IpUdmVolteVowifi
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Own customer service requests from contract validation through resolution, including emergency network restoration, SLA and KPI oversight, proactive fault prevention, data-driven support, and customer-network software implementations. Diagnose unsuccessful software loads, implement corrective actions, improve support processes, and build customer relationships through consultation, negotiation, knowledge sharing, and change management.
Top Skills:
Machine Learning
Cloud • Information Technology • Security • Software • Cybersecurity
The Country Director will lead Cloudflare's operations in SAARC, driving revenue growth, customer service, and team effectiveness while collaborating across functions in the region.
Design, implement, and maintain automated testing across frontend and backend for a SaaS engineering platform. Build regression automation, execute smoke/integration/performance tests, document results, identify bugs/risks, and drive automation-first quality engineering within Agile squads.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior SDET to design, implement, and maintain automated testing solutions across frontend and backend systems for a SaaS engineering platform. You will work in JavaScript, TypeScript, and Ruby/Rails to build regression automation, execute smoke and integration testing, and contribute to automation-first quality engineering initiatives embedded directly within development squads. The role requires at least 4–5 hours of daily overlap with U.S. East Coast hours in a globally distributed Agile environment.
WHAT YOU WILL DO
- Build regression automation scripts that support application functionality.
- Manually test software for validation and accuracy based on defined criteria when necessary.
- Execute smoke, regression, integration, performance, and other testing types to ensure proper software behavior.
- Record detailed documentation of feature behavior and testing outcomes.
- Record pass/fail conditions of tests and correlate failures to bug identification.
- Identify and escalate any risk to product quality or engineering processes.
- Collaborate closely with Product and Engineering teams to ensure quality throughout the SDLC and release cycles.
- Contribute to automation-first quality engineering initiatives across the platform.
- Support continuous improvement of testing frameworks, automation coverage, and release reliability.
MUST HAVES
- 5+ years of experience in a software quality assurance role.
- 5+ years of experience in automated testing.
- Strong written and verbal communication skills.
- Possess a mindset focused on holistic quality.
- Experience with programming languages such as JavaScript, TypeScript (top priority), Gherkin, SQL, and Ruby/Rails.
- Experience with prompt engineering and harness engineering.
- Experience building agentic skills focused on Quality Engineering.
- Strong engineering mindset with the ability to work closely with software engineers throughout the SDLC.
- Ability to work with at least 4–5 hours overlap with U.S. East Coast working hours.
- Comfortable collaborating within globally distributed engineering teams.
- Upper-intermediate English level.
NICE TO HAVES
- Experience with automated testing frameworks such as Jest, Playwright, Postman, JMeter, or other object-oriented automated testing frameworks.
- Experience with testing support functionalities such as GitHub Actions, LambdaTest, SendGrid, DataDog, and PagerDuty.
- Understanding of quality management systems and quality control processes.
- Background in data-based testing and/or security-based testing.
- Experience working within distributed Agile engineering teams.
- A degree in Computer Science, Engineering, or other relevant experience.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
