Leads customer upgrade testing from planning through go-live for enterprise SaaS products. Owns test scope, identifies business gaps, coordinates fixes, supports UAT, triages defects, conducts customer walkthroughs, assesses readiness, reports risks, and mentors analysts. The role requires strong knowledge of finance workflows including invoicing, rebates, chargebacks, and payments, along with experience supporting enterprise software customers.
We’re a growing team, and as we scale, so does our need to focus on expanding our Customer Operations team. You’ll be joining a people-focused company, and as a Senior Quality Engineer and will be the functional lead between the product release and the customer's business. You own the test scope for each customer upgrade, resolve gaps between the new release and how the customer works today, and lead customer walkthroughs of what changed. You collaborate with Professional Services, Support and Product team.
THE OPPORTUNITY
- Own the scope of test cases for customer upgrade and update projects, based on the release's delta features and the customer's configuration and customizations.
- Identify and resolve business gaps introduced by a release. Document each gap, agree on a fix or workaround with Product and Engineering, and track it to closure.
- Lead walkthroughs and demos of delta features for customer teams, and answer functional questions during UAT.
- Produce delta-feature decks and recordings, and keep them in the customer's shared site.
- Triage issues raised in testing, such as failed jobs, calculation mismatches and access problems. Write clear tickets with steps to reproduce, and follow them to resolution.
- Judge go-live readiness: test coverage, sign-off criteria and cutover steps. Flag timeline risks early to the customer and to leadership.
- Present status and risks in the weekly customer touchpoints, and act as the escalation point for functional issues.
- Mentor analysts and run structured knowledge transfers when team members change.
THE SKILL SET
- 5 to 8 years as a business or functional analyst on enterprise software, ideally SaaS, pricing, or rebate and contract management.
- Proven record of leading UAT and customer upgrades from test planning through go-live.
- Deep understanding of finance workflows such as invoicing, rebates, chargebacks and payments.
- Comfortable with Jira and ticket-based support processes.
- Strong presentation skills with both technical and business audiences, including senior customer stakeholders.
- Clear written communication, and the ability to work across time zones.
- Experience with Model N or similar life sciences and high-tech revenue management products
- Familiarity with ERP integrations such as Oracle
- Prior experience mentoring or leading a small team
- SFDC Admin certification
Nice to have
THE BENEFITS
- Professional growth and Development opportunities.
- Working within a team of friendly, skilled people where help is always within reach
- Flexible working hours
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- High-end laptop (Windows or Mac)
- Competitive pay and bonus
- 18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.
- 16 hours of paid volunteer time off per year
- 26 weeks of paid maternity leave and 10 days of paid paternity leave.
- 12 wellness leaves for women employees
- Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.
- Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.
- Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.
- Provident fund contributions
THE VENDAVO STORY
Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.
OUR SAAS PRODUCTS
Our B2B pricing and selling solutions include Vendavo’s Pricing & Strategy Management (Pricepoint, Enterprise Pricing Platform, Deal Price Optimizer, and Vendavo AI), Sales & Quoting Solutions (Intelligent CPQ and Sales Optimizer), Profit and Margin Analytics (Profit Analyzer and Margin Bridge Analyzer), and Incentive & Channel Operations (Rebate and Channel Manager). You can learn more about our products here.
OUR FUNDING
We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
OUR CULTURE & YOU
We collaborate with our customers unlike any others in our industry. Anchored in our values (Integrity, Customer Centricity, Innovation, Clarity, Collaboration), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.
Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
EMEA and California residents applying for positions at Vendavo can see our privacy policy here.
OUR TEAM IS GROWING. YOU WILL TOO.
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