The Senior Production Support Engineer monitors and troubleshoots data pipelines, manages incidents, tracks performance metrics, and collaborates with various teams to ensure system reliability and stability.
Description and Requirements
Role Value Proposition Key Responsibilities Education Experience
(Role Requirement) Technical Skill Other Critical Requirements Like Voice/Non-Voice for Insurance Production Support Analyst plays a critical role in the Data & Analytics life cycle. The role requires one to demonstrate expertise in monitoring, incident management, troubleshooting, and root-cause analysis to ensure performance of data pipelines in production. It is an individual contributor role, expected to support wide ranging data applications. • Monitor production data pipelines, ETL jobs, and analytics platforms to ensure availibility, reliability and stability.• Log incidents, perform root-cause analysis, and resolution of production issues.• Track and report SLAs, uptime, and performance metrics for production systems.• Maintain knowledge base and runbooks• Collaborate with multiple partners from Business, Technology, Operations and D&A capabilities (Data Governance, Data Quality, Data Modeling, Data Architecture, Data science, DevOps, BI & insights)• Mentorship experience• Independently lead solutioning & estimations Bachelors degree in any science discipline or equivalent educational qualification 8-10+ years of relevant experience • SQL• Postman, Linux , Maestro, IBM data Studio• Familiarity with ETL/ELT and data pipeline platforms• Knowledge of incident management and ITSM tools (ServiceNow, Azdo)• Communication and structured problem-solving skills.• Partner & Stakeholder engagement experience• Mentorship experience Familiarity with cloud platforms (Azure) and production monitoring in cloud environments
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Role Value Proposition Key Responsibilities Education Experience
(Role Requirement) Technical Skill Other Critical Requirements Like Voice/Non-Voice for Insurance Production Support Analyst plays a critical role in the Data & Analytics life cycle. The role requires one to demonstrate expertise in monitoring, incident management, troubleshooting, and root-cause analysis to ensure performance of data pipelines in production. It is an individual contributor role, expected to support wide ranging data applications. • Monitor production data pipelines, ETL jobs, and analytics platforms to ensure availibility, reliability and stability.• Log incidents, perform root-cause analysis, and resolution of production issues.• Track and report SLAs, uptime, and performance metrics for production systems.• Maintain knowledge base and runbooks• Collaborate with multiple partners from Business, Technology, Operations and D&A capabilities (Data Governance, Data Quality, Data Modeling, Data Architecture, Data science, DevOps, BI & insights)• Mentorship experience• Independently lead solutioning & estimations Bachelors degree in any science discipline or equivalent educational qualification 8-10+ years of relevant experience • SQL• Postman, Linux , Maestro, IBM data Studio• Familiarity with ETL/ELT and data pipeline platforms• Knowledge of incident management and ITSM tools (ServiceNow, Azdo)• Communication and structured problem-solving skills.• Partner & Stakeholder engagement experience• Mentorship experience Familiarity with cloud platforms (Azure) and production monitoring in cloud environments
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Top Skills
Azure
Ibm Data Studio
Linux
Maestro
Postman
SQL
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