Review customer claims information through reports and calls, manage implementation, collaborate with team members, and train new analysts.
Description and Requirements
Senior Product Claims Analyst HRIS role is the daily review, through reports, customer calls, email notifications, and unexpected issues that can arise, that the information in our Catalyst Claims Platform has broadcast correctly through the API and this information is correct in the employer's Workday system for customers that are using the HRIS model.
How You'll Help Us Build a Confident Future (Key Responsibilities)
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
The expected salary range for this position is $46,300 - $78,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$46,300 - $78,000
Senior Product Claims Analyst HRIS role is the daily review, through reports, customer calls, email notifications, and unexpected issues that can arise, that the information in our Catalyst Claims Platform has broadcast correctly through the API and this information is correct in the employer's Workday system for customers that are using the HRIS model.
How You'll Help Us Build a Confident Future (Key Responsibilities)
- Daily/Weekly calls with customers.
- Team member discussions for plans for the week and catch up on outstanding issues.
- Daily/weekly reporting- Some of the reports you must review the information in both the Catalyst platform and the Employers workday system for issues that have arisen while some reports have to be manipulated to provide us the appropriate information, we need to review such as doing pivots or VLOOKUP's.
- Involvement of implementation of new customers using HRIS.
- Prioritization of daily emails.
- Training of newly onboarded Senior Product Claims Analysts/HRIS.
- Performs other related duties as assigned or required.
What You Need to Succeed (Required Qualifications)
- 1+ years of Disability Claims Experience.
- Understands value in building rapport and develops positive working relationships.
- Motivated by their interactions with others.
- Quickly grasps information and efficiently solves challenges with strategic thinking
- Communicates complex verbal and written concepts with ease.
- Pays close attention to details, and accounts for details that may be overlooked.
- Microsoft Excel- Knowledge of V-Lookups.
What Can Give You an Edge (Additional Skills)
- Proficient with Microsoft office software.
- Ability to work independently.
- An understanding of disability contractual provisions.
The expected salary range for this position is $46,300 - $78,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$46,300 - $78,000
Top Skills
Excel
MS Office
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