Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Associate Program Manager in Payment Experiences and Services (PxS), you will contribute to the team by leveraging your expertise in program management and project management to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Manages end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Ensure clean, accurate data into systems of record (e.g. JIRA, Align, Book of Work)
• Work with Agility Office to scale best practices and standards within the portfolio
• Manage agile metrics for the team by leading team reviews, quarterly planning, ongoing reporting, and development of interpretive commentary to accompany metrics
• Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
• Partner with the Agility Leads in driving continuous improvement to reduce waste, drive efficiencies, and improve the overall effectiveness of agile
• Manage intake requests after items have been vetted for the product and its prioritization, key dependencies and risks across the product delivery life cycle
• Communicate product portfolio's progress and escalate risks to all stakeholders through reporting such as Monthly Business Reviews and Product Backlog Refinement

Required qualifications, capabilities, and skills

• 6+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Proven success in collaborating with cross-functional teams, influencing stakeholders (e.g., heads of product, engineer leaders) and driving informed decisions
• Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies and metrics to shape and lead delivery
• Strong understanding of product delivery and a proven track record of implementing continuous improvement processes
• Must be able to concisely explain complex issues and possess a strong written and oral communication skills
• Bachelor's degree in a relevant field of study

Preferred qualifications, capabilities, and skills

• Experience with large program management and working with multiple teams

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.