Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Wires Payments Platform team , you'll champion the voice of the customer, collaborating with digital customer experience, technology, stakeholders, and cross-functional teams to develop product features that meet customer needs and support business growth. You'll lead the end-to-end product lifecycle, using data and feedback to create personalized, scalable, and resilient solutions. By focusing on customer value and continuous improvement, you'll help design frictionless journeys and proactively address pain points. You'll thrive in an inclusive culture that values diverse perspectives and supports your professional growth.
Job responsibilities

• Utilizes customer insights and market research to identify solutions and drive product innovation in the roadmap
• Define product strategy, and roadmap for banking solutions, ensuring alignment with business goals
• Collaborate with cross-functional teams to design, develop, and launch new products and features
• Manage the product lifecycle by monitoring performance, gathering feedback, and driving continuous improvements
• Ensure all products comply with regulatory requirements and industry standards
• Identify and mitigate risks associated with product features and market changes
• Communicate product vision, updates, and results effectively to stakeholders and internal teams

Required qualifications, capabilities, and skills

• Bachelor's degree or higher with 5 + years experience in product management or a related field
• Proven ability to lead end-to-end product lifecycle and apply strong knowledge of product development, design, and data analytics
• Skilled in Agile methodologies with hands-on experience using Align and JIRA for planning and sprint management
• Exceptional verbal and written communication skills; effective collaborator across cross-functional teams and technical levels
• Skilled at managing multiple priorities and delivering results in a fast-paced environment
• Experience engaging and presenting to senior executives

Preferred qualifications, capabilities, and skills

• Deep understanding of core banking and digital payments, with experience managing related products
• Hands-on experience leveraging Gen AI tools to drive efficiency and innovation in product management
• Proven ability to navigate and deliver results within highly matrixed, complex organizations
• Familiarity with micro service architecture and cloud-native technologies (AWS, Kubernetes) as they relate to product development
• Bachelor's degree or higher in a technical field such as Computer Science, Engineering, Mathematics, or a related discipline

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.