Job Description
Join our team to elevate your career in product management while shaping the future of Home Lending Servicing.
As a Senior Product Associate within the Home Lending Platform team, you will ensure the timely delivery of product roadmap content, identify risks and opportunities, and drive business integration and growth strategies. You will play a crucial role in maintaining the health and impact of our Home Lending Platform on customer experiences.
Job responsibilities
- Drive proactive project engagement with team members and key stakeholders to influence the overall Home Lending Roadmap.
- Partner with Area Product Owners and product teams for ongoing refinement of product backlog and roadmap execution.
- Define and present feature strategies, write epics, user stories, and acceptance criteria, and participate in all agile events.
- Execute Production Validations, conduct lessons learned, and generate process maps/flows as needed.
- Collaborate with interfacing teams to evaluate dependencies, requirements, and schedules.
- Conduct elaboration sessions to refine requirements and customer needs, writing epics, stories, and validation criteria.
- Identify, communicate, and escalate risks and blockers that could delay project delivery.
Required qualifications, capabilities, and skills
- At least 5 years of experience in a Business Analyst or Product Management role using Agile methodology
- Experience in developing business requirements, writing stories, and creating testing conditions and validation criteria.
- Collaborative with a high level of comfort in coordination roles, working with multiple business and technology partners.
- Proficient in Microsoft Office Suite, including Excel, Word, Visio, and PowerPoint.
- Working knowledge of Agile processes and principles, including Agile project management tools like Confluence and JIRA.
- Flexible to work with an overlap with US time zones.
Preferred qualifications, capabilities, and skills
- Strong understanding of US Mortgage drivers with some understanding of the broader business context.
- Strong communication skills, both oral and written, with the ability to influence at various organizational levels.
- Sharp analytical, problem-solving, and leadership skills.
- Experience in product management focused on technology products is an advantage.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
