Lead critical incident response and deep diagnostics across application, infrastructure, and network layers. Improve observability, reduce alert noise, drive RCA and preventive improvements, and partner with application, platform, and operations teams to improve system reliability at enterprise scale.
Requisition Number: 2346938
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Role Summary
We are seeking a highly experienced SWAT Engineer to join an elite enterprise team specializing in critical incident response, deep-dive diagnostics, and system-wide reliability improvements. This role operates across application, infrastructure, network, and observability domains.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Role Summary
We are seeking a highly experienced SWAT Engineer to join an elite enterprise team specializing in critical incident response, deep-dive diagnostics, and system-wide reliability improvements. This role operates across application, infrastructure, network, and observability domains.
Primary Responsibilities:
- Lead/support P1/P2 incident war rooms and drive rapid triage
- Perform deep diagnostics across application, infra, and network layers
- Improve observability (logs, metrics, traces) and reduce alert noise
- Contribute to RCA and drive preventive improvements
- Partner across App, Platform, and Ops teams
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Solid distributed systems troubleshooting experience
- Expertise in Linux, networking, and cloud platforms
- Proficiency with observability tools (e.g., Splunk, Dynatrace)
- Proven ability to operate under high-pressure incident scenarios
Preferred Qualifications:
- Experience in enterprise-scale Tier-0 environments
- Background in SRE / Incident Management
- Familiarity with AIOps (InterLink, alert correlation tools)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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