Senior Operations Program Manager

Description

Sprout Social is looking to hire a Senior Operations Program Manager to join the Sales & Success team. 

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Lead and execute large-scale GTM programs and business initiatives, creating structure, clarity, and accountability across teams
• Partner cross-functionally with stakeholders in Revenue Operations, Enablement, and Solutions Engineering to align priorities and deliver results
• Own project plans, timelines, and communication - ensuring visibility and consistent progress toward milestones
• Identify and drive process improvements that streamline GTM operations and enhance team efficiency
• Drive business operations support for the Solutions Engineering organization,  including maintaining day-to-day standard operational procedures, as well as cross-functional coordination during peak periods

What you’ll bring

Sprout Social is looking for a highly organized and execution-oriented Senior Operations Program Manager who thrives on driving clarity, accountability, and results across complex organizational operations.

The minimum qualifications for this role include:

• 6+ years of experience in Program Management supporting Business/Revenue Operations, ideally within a SaaS environment
• Proven track record of leading large-scale, cross-functional programs from planning to completion
• Demonstrated ability to influence and drive accountability across diverse stakeholders
• High attention to detail with a bias for action and the ability to manage multiple priorities simultaneously
• Experience using Salesforce 

Preferred qualifications for this role include:

• Comfort with tools such Tableau, Redshift, SQL, Smartsheet, etc. 
• A driver mindset - ability to balance diplomacy with assertiveness to ensure commitments are met
• Passion for optimizing processes, managing timelines, and helping teams deliver impactful business outcomes

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization!
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics
• Acclimate yourself with the day to day responsibilities of your role by meeting with key stakeholders across the business and gaining a clear understanding on ongoing GTM programs and SE operational processes
• Partnering with your leader to define success metrics for your role and key projects you’ll begin supporting

Within 3 months, you’ll start hitting your stride by:

• Taking ownership of active cross-functional projects - leading timelines, meetings, and deliverables
• Identifying quick wins to improve coordination and efficiency across GTM programs
• Partnering with SE leadership to understand operational pain points and prioritize improvement areas
• Establishing consistent communication rhythms (status reports, stakeholder updates, etc.) for visibility and alignment

Within 6 months, you’ll be making a clear impact through:

• Owning multiple end-to-end programs that directly influence GTM productivity, forecasting accuracy, process adoption, etc.
• Creating scalable frameworks and templates for project management and reporting
• Proactively identifying business process gaps and driving structured solutions with relevant partners
• Helping the SE organization stay “lights-on” operationally while driving broader GTM impact

Within 12 months, you’ll make this role your own by:

• Being recognized as a key operational leader and go-to partner for cross-functional GTM initiatives
• Streamlining the planning and execution of high-impact programs across the Sales & Success organization while defining successful outcomes clearly 
• Building repeatable processes that enable better forecasting, efficiency, and collaboration across global teams
• Driving measurable business results through disciplined project management, thoughtful communication, and partnership

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $130,416 (min), $163,000 (mid), $179,300 (max) USD annually
• Zone 2 (All other US states): $118,600 (min), $148,200 (mid), $163,020 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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