Senior Manager, Product Operations

Description

Sprout Social is looking to hire a Senior Manager, Product Operations to our R&D Operations team. 

Why join Sprout’s R&D Operations team?

Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products.

Our R&D Operations team is responsible for helping us achieve product excellence and rigor in our product team’s processes. This includes program management, data analysis, inter-departmental communication, new-hire onboarding, product feedback analysis and presentation, ownership of the product team’s tech stack, release process and management and more. This role, reporting to the Chief of Staff for R&D and Head of Product Operations, will play a key part in scaling how we plan, prioritize, and deliver products as Sprout grows, ensuring our operating model keeps pace with increasing complexity. 

What you’ll do: 

• Lead and develop a team of Product Operations Managers and Technical Program Managers, responsible for driving outcomes and running the operational “engine” that keeps Sprout’s product development moving efficiently
• Evolve and manage our release process in close coordination with R&D and GTM partners, ensuring teams are aligned, launches are well-coordinated, and customers experience smooth, high-quality releases. 
• Drive operational excellence by setting clear priorities, providing coaching and guidance, and ensuring your team has measurable, sustained impact on how Sprout delivers impact to our customers and teams.
• Foster cross-functional alignment with engineering, product, design, and GTM teams to improve how we plan, track, and communicate product work
• Model strong leadership by building trust, cultivating accountability, and supporting both performance and career growth of your team members. 

What you’ll bring 

We’re looking for a leader with strong, empathetic leadership and management principles that align with our company values. If you have experience influencing without authority in a cross-functional, team-oriented environment, and a track record of successful results and managing others to achieve the same, we’d love to talk to you! 

The minimum qualifications for this role include:

• 7+ years of experience in product management, business operations, program management, management consulting, or operations; ideally within a high-growth SaaS or B2B company
• 3+ years of experience directly managing other people in a people management role
• Experience collecting, organizing, analyzing and presenting qualitative and quantitative data
• Experience influencing senior executives and shaping product decision-making at the organizational or portfolio level.

Preferred qualifications for this role include:

• Proven track record of hiring, scaling and developing high performing teams
• Cross-functional leadership and relationships working company-wide with teams like design, engineering, operations, success, sales, support and more
• Exceptional verbal and written communication; including small group discussions, large-scale presentations, or to executives
• Strategic thinker with experience in change management and organizational design
• Experience with a variety of work management tools, Google Suite, Atlassian (Jira, Confluence, Atlassian Home)
• Ability to inspire, motivate and evangelize

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s approach to product development
• Try using the Sprout product yourself—to see it the way a customer does.
• Building relationships across product, engineering, design, and GTM teams.

Within 3 months, you’ll start hitting your stride by:

• Do a deep dive into our existing tools and processes, including release rituals, to understand their application, functionality, current state, and where there are strengths or gaps to address.
• Build trust with your direct reports, providing coaching and clarity on expectations
• Identify early opportunities to streamline processes around release coordination with GTM and deliver recommendations
• Establish credibility with product and engineering leaders by providing insight and reliable execution

Within 6 months, you’ll be making a clear impact through:

• Lead tangible improvements to our release process, ensuring higher predictability, smoother communication and ultimately stronger customer adoption
• Guide your team to consistently delivery value by owning clear pieces of the product operations “machine”
• Demonstrate measurable impact on how effectively we plan, deliver, and release new product functionality

Within 12 months, you’ll make this role your own by:

• Own the performance of your team against agreed goals and metrics, with clear evidence of improved execution
• Scale and refine operational practices so they are predictable, transparent and durable
• Ensure your team is seen as a trusted, high-impact partner across R&D and GTM
• Be ready to anticipate and solve the next set of operational challenges as our product and business continue to grow

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

The base pay range for this role is $123,200 (min), $154,000 (mid), $184,800 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. 

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

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