At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
We are seeking a highly motivated and experienced IT Support Specialist to join our growing IT team. This role is heavily focused on providing day-to-day technical support to our end-users, managing and resolving help desk tickets, and ensuring a smooth and productive technology experience across the company. You will be a key point of contact for employees, providing technical assistance in person, via phone, and remotely. A solid understanding of networking principles is essential for this role, as you'll be involved in troubleshooting connectivity issues and working with our existing network infrastructure.
What you’ll be doing:
- Provide technical support to end-users for hardware, software, and network-related issues.
- Manage and resolve help desk tickets in a timely and efficient manner, escalating complex issues as needed.
- Troubleshoot and resolve technical problems, including desktop support, application issues, and network connectivity problems.
- Set up and configure workstations, laptops, and other end-user devices.
- Maintain and update IT documentation.
- Collaborate with other IT team members to ensure a seamless end-user experience.
- Networking Responsibilities: Troubleshoot network connectivity issues, including VPN access and firewall-related problems. Work with existing network infrastructure (Cisco Meraki, Fortinet).
- Participate in small IT projects and initiatives..
Who you are:
- 3+ years of experience in IT support or a related field.
- Proven experience providing excellent customer service and technical support.
- Strong troubleshooting and problem-solving skills.
- Experience with help desk ticketing systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Self-starter with a strong work ethic and a goal-oriented approach.
- Ability to work independently and as part of a team.
- JAMF, Intune, Slack, SAAS expertise is mandatory
- Networking Skills (Required): Familiarity with Cisco Meraki and Fortinet products, basic networking principles, VPN, and firewalls. Practical experience is a plus.
Optional: Relevant certifications (e.g., CompTIA A+, Microsoft certifications)
Who we are:
FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer.
Benefits
- Medical benefits start on first day of employment
- 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
- Home Office setups and Technology reimbursement
- Lifestyle & Family benefits
- Annual Swags/ Festive Swags
- Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)
