The QA Engineer will design and implement automated testing frameworks using ServiceNow ATF, execute various testing scenarios, and ensure quality deliverables across different modules of ServiceNow.
Role Overview: The QA Engineers will design, develop, and execute comprehensive testing strategies for the AI Inventory CMDB project, ensuring high-quality deliverables across ServiceNow modules, data pipelines, integrations, and reporting components. These roles require strong automation expertise and experience with ServiceNow testing methodologies.
Key Responsibilities• Design and develop automated test frameworks using ServiceNow ATF (Automated Test Framework) for regression and smoke testing.
• Create comprehensive test plans, test cases, and test scenarios for ServiceNow CMDB, workflows, and custom applications.
• Execute functional, regression, integration, and end-to-end testing across ITSM, ITOM, and CMDB modules.
• Perform API testing for ServiceNow REST/SOAP integrations using Postman, REST Assured, or similar tools.
• Test data pipeline functionality, data quality rules, and ETL/ELT workflows for accuracy and completeness.
• Validate CMDB configuration items, relationships, discovery processes, and service mapping accuracy.
• Test catalog items, Flow Designer flows, business rules, client scripts, UI policies, and approval workflows.
• Conduct UI testing for ServiceNow forms, lists, dashboards, and custom portal pages.
• Validate SLA configurations, notifications, ACL behavior, and multi-step workflow functionality.
• Log defects in JIRA or similar tools with detailed reproduction steps, severity levels, and supporting documentation.
• Collaborate with developers, architects, and business analysts in Agile sprints for early defect identification.
Required Skills and Qualifications• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3-5 years of experience in software testing with strong focus on test automation.
• Hands-on experience with ServiceNow testing including ATF, module validation, and workflow testing.
• Proficiency in automation tools such as Selenium, TestNG, or Playwright for UI testing.
• Experience with API testing tools including Postman, REST Assured, or SoapUI.
• Strong understanding of QA methodologies, test types (functional, regression, smoke, integration), and best practices.
• Knowledge of ServiceNow modules including Incident, Change, Problem, CMDB, and Catalog.
• Experience with defect tracking tools such as JIRA, TestRail, or Azure DevOps.
• Familiarity with CI/CD tools and integration of automated tests into deployment pipelines.
• Understanding of Agile/Scrum methodologies and participation in sprint ceremonies.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills for defect documentation and stakeholder updates [5].
Preferred/Nice-to-Have Skills• ServiceNow certification or specialized training in ServiceNow testing.
• Experience with performance testing tools like JMeter or LoadRunner.
• Knowledge of SQL for database validation and data-driven testing.
• Familiarity with Python or JavaScript for test script development.
• Experience testing data pipelines and ETL processes in Databricks or similar platforms.
• Understanding of security testing and accessibility testing standards.
• ISTQB certification or equivalent QA certification.
• Experience with test data management and synthetic data generation tools.
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