Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Senior DevOps Engineers are critical to building and maintaining the next generation of Teladoc Health products. If you have an obsessive focus on service stability, process automation, performance metrics, scalable solutions and enjoy contributing to best of breed technologies, we should talk.
In this challenging role, you will be expected to contribute to and improve on solutions to meet the ever-increasing demand for operational excellence in a fast-paced environment. You will be responsible for working closely with product teams, software developers, IT security and infrastructure teams to ensure products are built for reliability, scalability, and observability. And when things do go bump in the night, the SRE team is responsible to restore services as soon as possible and responsible to identify, learn and drive to resolution on any areas identified for improvements.
Essential Duties and Responsibilities
- Support all products and services with an engineering approach to ensure maximum reliability.
- Develop and maintain monitoring/alerting and procedural standards.
- Participate in a 24/7 on-call rotation.
- Assist in Incident Management and Root Cause Analysis duties.
- Partner with the NOC on enhancing first line support.
- Assist in the design and implementation of Infrastructure as Code, automated environment provisioning, and automated deployments.
- Ensure seamless business continuity and manage disaster planning.
- Work with cross-functional business teams to understand requirements and other performance SLOs and SLAs for operational reporting.
- Thoroughly document operational practices and procedures.
- Identify gaps in processes and help to close them.
Qualifications Expected for Position
- Expertise with cloud environments, Azure (AKS, Volumes, KeyVault) and/or AWS (ECS, RDS, ALB)
- Expert with monitoring, metrics, and visualization with tools like New Relic, Prometheus, Nagios, Graphite, ELK, Splunk, etc.
- Experience with RDBMS (e.g. MySQL or Postgres).
- Expertise with Networking, OS (Linux and Windows) and Security.
- Well versed in IaC tools like Terraform and Packer.
- Must know kubernetes and containers
- Expertise in production operations and how to work on improving and automating production operations.
- Familiarity with continuous integration, testing and deployment. Experience with tools like Jenkins, Bamboo CI, Docker, etc.
- Familiarity with software development lifecycle. Experience with version management and ticketing systems such as Git and Jira.
- Proficient in high-level scripting languages such as Ruby or Python and script environments like Bash.
- Hands on coding and familiarity required with skills in RESTful web services, JSON and XML.
- Able and willing to work in a team environment and adopt a culture of ownership and initiative, and promote such within the team.
- Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision.
- Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment.
- Experience with performance optimizations such as improving scalability, availability, throughput, failover, etc.
- Experience including software development, Unix systems administration, and cloud-based application management
- BS in Computer Science or related field required, years of equivalent work experience may be substituted. Master’s degree preferred.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
