As a Senior Customer Support Engineer, deliver post-sales support and solutions, troubleshoot issues, and enhance the Knowledge Base while advocating for customer needs.
Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
As a Senior Customer Support Engineer, your focus is to deliver post-sales support and solutions to the Incorta customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use and troubleshooting of our Electronic Support Services. Also, you will assist the rest of the support engineers in troubleshooting complex and technically challenging issues. Enrich both the internal and customer Knowledge Base, and the user community
YOU WILL
- Provide day-to-day support to Incorta customers and internal stakeholders.
- Contribute individually and as a team member to resolve issues related to the use and administration of the platform, installation, upgrade, performance, and clustering.
- Assist in diagnosing and resolving incidents and service requests referenced by more junior members of the team.
- Research complex incidents and service requests and develop solutions.
- Able to work on the APAC time zone.
- Enrich both the internal and customer Knowledge Base, and the user community.
- Demonstrate excellent oral and written communication skills.
- Look to participate in special Customer Support initiatives.
- Demonstrate commitment in areas of strategic importance to the organization
YOU HAVE
- B.S.C. in Computer Engineering, Computer Science, or a similar technical degree.
- A minimum of 5+ years of technical support experience.
- Excellent analytical and troubleshooting skills.
- Strong Experience in setting up (including clusters) and troubleshooting of Linux and Tomcat.
- Knowledge in RDBMS, DB modeling, and SQL.
- Nice to Have: Python, Kafka, Experience with BI tools like Tableau, MicroStrategy, PowerBI, ITIL
We could tell you that we’re building something that truly optimizes the way business intelligence is done. We could also tell you that we’re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine’s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner® Magic Quadrant™ and the 2022 Gartner® Market Guide. All true, but the real reason you will want to come work for Incorta is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Top Skills
Itil
Kafka
Linux
Microstrategy
Power BI
Python
Rdbms
SQL
Tableau
Tomcat
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