Senior Customer Success Specialist, TIC

JOB DESCRIPTION

• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts; gauges customers levels of engagement with UL and directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel (account managers, Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers, etc. ) when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Proactively identifies frequent pain points and roadblocks to TIC product / service implementation and prepares solutions.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Provides input to account manager or TSR/TISR to inform sales strategy based on partnership with customer and deep understanding of needs, where applicable.
• Builds an internal UL problem solving network, proactively engages internal personnel to anticipate problems, improve delivery, etc.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

RESPONSIBILITIES

• Providing customer services for customers
• commercial coordination that supporting sales activity
• liaison with internal team for serving our customers.
• Farm and grow the accounts given
• Supporting and back up activities for field sales
• Internal backend system handling for quotation delivery, order booking, project booking etc.
• Support commercial analysis and other commercial activities
• Participating night call with overseas affiliates will be required.

QUALIFICATIONS

• Bachelors and/or graduate degree in business, engineering, or related field.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
• Preferably with 6+ years of related experience.
• Relevant knowledge and capabilities related to TIC products / services. (Electrical)
• Previous experience in customer facing job, ideally with senior and executive-level customer contacts.
• Business acumen and understanding of business sales processes
• Aggressive, patient and well-organized for Mutiple works
• Experiences in TIC or appliances industry will be preferred.
• Excellent communication skills for communicating with different people like customer, sales and with engineers.
• Demonstrate ability of self-initiative, self-motivated and self-learning.
• Demonstrate with strong customer centric mentality

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.