Senior Business Analyst

Welcome!

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions including presale solutions.
• Conducting meetings and presentations to share ideas and find customer requirements.
• Performing requirements analysis. Documenting and communicating the results.
• Prioritizing initiatives based on business needs and requirements.
• Gathering critical information from meetings with various stakeholders and producing useful reports or minute of meeting.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Working closely with customers, implementer team, and managerial staff.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing, documentation, and training user.
• Monitoring deliverables and ensuring timely completion of projects including project quality to ensure customer satisfaction.
• Coordinating with implementer team to support tickets and participate in an on-call support as required.
• Aware of Best Practice for tool implementation.

Qualification:

• Bachelor’s degree in Computer Science/Engineering or related.
• At least 3-5 years of experience in role of Business or System Analyst.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members.
• Excellent communication and interpersonal skills, and the ability to work with people at all levels.
• Can work as a team, must be able to work under pressure.
• Project management skills to ensure all deliverables are on time, within budget and of high quality
• Problem solving skill.
• Good in English.
• Experience of designing, developing and/or implementing ITIL aligned processes including ITSM, ITAM solutions would be an advantage.
• ITIL Certification (Foundation, Specialist) would be an advantage.

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