Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Services Business Process Optimization and Digitization has a mandate to transform the business processes and tools to enable services business to operate with ease and efficiency, thereby delivering on business-critical outcomes at the lowest possible cost, with high quality.
Reporting to the Senior Manager, Business Process Optimization and Digitization you shall be responsible to, identify areas or improvement to deliver optimization and take a lead in delivering automation solutions for operations in the Ciena Services business.
You will work in Collaboration with cross functional teams (Ops) to get a deeper understanding of requirements and help the tech team to tailor solutions as per the defined goals via requirement elicitation, regular checkpoints and UAT.
The Must Haves:
- 10-15 years of experience
- Degree in Engineering/Commerce or equivalent
- Strong computer proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
- Good project management skills with focus on follow-through to project completion
- Experience in Business process improvement and optimization leveraging Lean/Six-Sigma/Design Thinking
- Exposure on BPM tools like Lucid/MS Visio/Celonis
- Proven track record in delivering process automations and achieving cost savings
- Understanding of automation tools and technologies e.g., RPA, Gen AI, Power Automate and other automation tools
- Experience in change management to ensure a seamless transition and implementation of automated solutions
- Ability to analyze data to identify bottlenecks and assess the impact of process automation
- Proficient with Time and Motion study, familiar with As-Is and Future State process comparisons
- Well Versed with Cost Benefit and Resource Saving estimation and ability to demonstrate these as project outcomes.
Assets:
- Self-motivated, must be able to work independently to prioritize activities and set functional goals/objectives.
- Able to work well both in a team and independently.
- Excellent interpersonal, communication, problem-solving, analytical and client-facing skills to facilitate strong relationships with the stakeholders and customers.
- Able to prioritize and handle multiple tasks simultaneously.
- Able to coordinate with and/or direct other team members to achieve planned business results.
- Strong commitment to on-time delivery.
- Attention to detail to ensure data completeness and accuracy.
- Be comfortable working in a global organization, considering global time-zones.
- Excellent Stakeholder management and Conflict Management skills.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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