Salesforce System Administrator

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Salesforce System Administrator

Our Salesforce Center of Excellence (CoE) is the centralised team that designs, builds, and runs Salesforce solutions for a wide range of internal and partner-facing teams across Expedia Group. We provide a common platform, standards, and best practices so business and operations teams can rely on Salesforce for their day-to-day work.

As part of this CoE, the Salesforce Engineering team is seeking a seasoned Salesforce Administrator. You'll join a group of administrators, engineers, and architects who work together to keep our Salesforce orgs secure, scalable, and easy to use. In this role you’ll partner closely with product and business stakeholders, design and implement solutions on Sales / Service / Experience Cloud, and help shape how we use Salesforce across Expedia Group. If you enjoy taking ownership, improving how people work, and working with Salesforce at enterprise scale, this is the team for you.

Looking to join a team at the forefront of travel technology development?

Expedia Group revolutionises travel through the power of technology. Across the globe, our family of brands makes travel easier for millions of people who want to step out of their homes and into the world. The Expedia Group Salesforce Engineering team is seeking to add a hardworking Salesforce Administrator to our growing team. Are you a- self-starter, able to lead multiple tasks and projects simultaneously, be responsible for your work end to end, prioritise your workload effectively, and thrive in an ever-changing environment? Do you consistently work well within time constraints to meet ongoing and overlapping deadlines within short time frames? Then this is the job for you! Here you will partner closely with various business teams to create and build functional operational support through the Salesforce application.

Introduction to the team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

In this role you will:

• You will build customised solutions in Salesforce.com and associated systems that support business requirements and processes
• You will work with groups to understand their business processes and requirements
• Translate business requirements into logical, component-based technical designs
• You will define technical solutions to support business work processes
• Create design and technical specification documentation
• You will drive resolution of all issues that come up during development phase
• You will clearly communicate project status to key partners throughout entire development process

Experience & Qualifications:

• 3+ Years of experience with bachelors/masters; or equivalent related professional experience
• Salesforce Certified Administrator
• Manage day-to-day administration of the Salesforce platform.
• Configure custom objects, fields, page layouts, record types, validation rules, flows, and approval processes.
• Create and maintain reports, dashboards, and analytics for business users.
• Maintain user roles, profiles, permission sets, and sharing rules.
• Able to work autonomously with minimal guidance
• Experience with GitHub and support deployment activities across environments.
• Identify opportunities to improve business processes using Salesforce capabilities.
• Solid sense of customer focus and the importance of the voice of the customer
• Great communication skills and collaborates well within a team
• 2-5 years System Administrator experience with Salesforce.com or another CRM tool
• Consistent productivity and proven success as a project coordinator (2-5 years of experience)
• Experience in developing processes and creating user documentation

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity