Support implementation of sales process and technology projects; gather requirements; maintain and improve CRM/CPQ capabilities; apply AI and automation (lead/opportunity scoring, next-best-action, conversational AI) to boost sales efficiency; partner with stakeholders and IT on integrations and AI use cases; provide global user support and issue resolution; validate changes via testing/UAT; document processes and drive adoption.
RESPONSIBILITIES
QUALIFICATIONS
- Supports implementation of various projects/initiatives.
- Gathers business requirements/enhancements.
- Supports the team in business process improvements and documentation as needed for processes/technology.
- Maintains and improves sales processes, CRM/CPQ capabilities.
- Apply AI and automation tools (e.g., predictive scoring, next-best-action, conversational AI, Copilot-style tools) to improve sales efficiency
- Support adoption of AI-driven CRM capabilities such as lead scoring, opportunity prioritization, and sales activity recommendations
- Identify opportunities to automate manual sales operations processes using AI and workflow tools
- Partner with stakeholders on implementation of AI-enabled processes/ technology
- Collaborate with IT and other teams on system enhancements, AI use cases, and data integrations
- Communicates and works directly with CRM/CPQ users globally to help resolve their sales process/technology related questions/ issues.
- Validates changes through testing/UAT.
- Collaborates across global teams for free flow of work, information, ideas, and technology.
- Follows the guidelines to work with teams including IT to analyze and implement solutions.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
QUALIFICATIONS
- Bachelors' degree or equivalent of education and 4+ years of relevant work experience.
- Has working knowledge of Salesforce CRM and/or Oracle CPQ or similar technologies
- Demonstrates experience using AI, machine learning, or predictive analytics in a business or sales context
- Experience with AI-driven sales tools (e.g., predictive forecasting, lead/opportunity scoring, sales copilots)
- Advanced analytical skills with proficiency in Excel, SQL, BI tools, or similar technologies
- Critical thinking skills with strong business acumen and ability to translate insights into action.
- Excellent communication and stakeholder management skills
- Experience in business-facing activities such as requirements gathering, issue resolution
- Good understanding of Sales processes like leads, opportunities, quoting management
- Preferably has experience working in Salesforce CRM/Oracle CPQ environment.
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
