Manages sales operations across pipeline management, forecasting, quota setting, compensation tracking, CRM administration, analytics, reporting, and process improvement. Partners with sales and revenue leadership to define KPIs, improve efficiency, and support go-to-market execution. Leads a small team of sales operations analysts and coordinators, providing coaching, performance management, and career development while ensuring alignment with revenue objectives.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Manager, Sales Operations
Description:
The Manager, Sales Operations is a key strategic and operational partner to Sales and Revenue leadership. This role is responsible for driving efficiency, visibility, and performance across the sales organization by optimizing processes, systems, analytics, and cross-functional collaboration. The ideal candidate combines strong analytical acumen with a deep understanding of GTM execution and will play a critical role in scaling sales infrastructure.
Key Responsibilities:
- Own end-to-end sales operations processes, including pipeline management, forecasting, market insights, quota setting, and compensation tracking
- Partner with Sales Leadership to define KPIs, drive accountability, and support execution against revenue targets
- Collaborate cross functionally to ensure alignment across go-to-market strategy and operations
- Manage Salesforce (or similar CRM), ensuring data integrity, system adoption, and automation of key workflows
- Build dashboards and reporting tools to provide clear visibility into funnel health, sales performance, and rep productivity
- Identify bottlenecks in the sales process and implement scalable solutions to improve efficiency
- Provide actionable insights and support strategic planning with revenue analytics and market trend data
- Drive continuous improvement in sales enablement tools, training, onboarding, and operational resources
- Lead, coach, and develop a small team of sales operations analysts/coordinators.
- Set clear goals and performance expectations aligned with company revenue objectives.
- Provide regular feedback, mentorship, and career development planning.
- Foster a culture of accountability, collaboration, and innovation within the team.
- Partner with leadership to resource-plan and ensure team alignment with business priorities.
- Model effective leadership behaviors and champion company values
Requirements:
- 6+ years of experience in sales operations, revenue operations, or business operations (preferably in SaaS, marketplace, or cannabis/regulated industries).
- Strong data analytics skills with proficiency in Salesforce and BI tools (Tableau, PowerBI).
- Deep understanding of sales processes, revenue forecasting, and GTM strategy.
- Highly organized, detail-oriented, and capable of driving multiple priorities in a fast-paced environment.
- Deep analytical mindset with an ability to break down multi-dimensional business problems and communicate clear, data-supported recommendations.
- Strong communication and executive presentation skills, including the ability to create materials for C-suite or board-level audiences.
- Experience working in fast-paced or rapidly scaling organizations, with a track record of driving impact across cross-functional teams.
Similar Jobs
Artificial Intelligence • Machine Learning • Marketing Tech • Social Media • Software
Own and scale Salesforce architecture, administration, development, reporting, and sales workflows. Manage HubSpot marketing operations, automation, lead lifecycle processes, and Salesforce synchronization. Build integrations, AI agents, and workflow automations across go-to-market systems while ensuring data quality, access controls, testing, and monitoring. Partner with global sales and marketing teams to improve funnel performance, lead routing, forecasting, adoption, and revenue operations.
Top Skills:
Ai AgentsApexHubspotLightning Web ComponentsMarketing AutomationRest ApisSalesforceSalesforce FlowSalesforce-Hubspot IntegrationsSOQLWebhooks
Fintech • Financial Services
Leads global sales strategy and business operations initiatives across sales, client services, marketing, HR, and finance. Develops dashboards, manages operational metrics, coordinates transformation projects, oversees vendors and data quality, and drives process improvement. Supports AI and Copilot implementation, including agent configuration and adoption. Monitors sales and client service performance, synthesizes feedback, prioritizes automation and roadmap initiatives, and manages stakeholders through global projects.
Top Skills:
Claude CoworkCopilot StudioCursorFastmcpJIRAJSONLinksquaresMicrosoft CopilotExcelModel Context ProtocolOpenai Agents SdkOpenai Responses ApiPower BISalesforceServicenow
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
Own the technical direction and end-to-end delivery of a backend engineering team supporting high-volume supply chain visibility platforms. Design distributed microservices, event-driven systems, data models, integrations, and production architecture. Drive engineering standards, reliability, observability, technical debt reduction, risk management, code quality, mentoring, hiring, and cross-functional coordination. Remain hands-on in Java or Go development while partnering with Product and Engineering Managers to deliver complex multi-quarter initiatives.
Top Skills:
AWSCi/CdConfluenceDcsa ApisDockerEdi/EdifactGitGoJavaJIRAKafkaKubernetesOmsOraclePostgresRedisSAPSpring BootSQLTmsWmsX12
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
