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Job Description:
Key Responsibilities:Act as first/second-line support for VuNet APM-related issues.
Monitor, analyze, and troubleshoot application performance and availability problems.
Work with development, infrastructure, and operations teams to resolve incidents.
Perform root cause analysis (RCA) for recurring issues and provide preventive solutions.
Handle configuration, fine-tuning, and optimization of VuNet APM dashboards and alerts.
Escalate complex issues to L3/product teams while ensuring timely updates to stakeholders.
Document solutions, SOPs, and known error databases for faster resolution.
Assist in deployment, upgrades, and integrations of VuNet APM with existing monitoring tools.
Ensure adherence to SLAs and provide high-quality customer support.
Bachelor’s degree in Computer Science, IT, or related field.
2–5 years of experience in application monitoring, production support, or APM tools.
Hands-on knowledge of VuNet APM platform (preferred) or similar tools (Dynatrace, AppDynamics, New Relic, Splunk APM, Datadog, etc.).
Strong understanding of application architecture (web, middleware, APIs, databases).
Familiarity with Linux/Unix and Windows environments.
Experience with logs, metrics, and traces in distributed systems.
Knowledge of SQL and scripting (Python, Shell, or PowerShell) is a plus.
Excellent problem-solving, communication, and analytical skills.
Exposure to banking, financial services, or telecom domains (if VuNet deployment is sector-specific).
Experience in working with incident management processes (ITIL framework).
Familiarity with cloud platforms (AWS, Azure, GCP).
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