Kotak Mahindra Bank
Relationship Manager-SARAL LOANS-Marketing Branches Operations
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Manage and grow Commercial Vehicle business relationships within the Saral Auto segment. Handle account opening, DMAT services, grievances, and other customer service requests while selling banking and investment products through cross-selling and referrals. Support HNI relationship managers, provide tailored financial solutions, maintain customer relationships, and balance service quality with sales targets and retention goals.
We are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.
ResponsibilitiesHandle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Maintain a balance between service excellence and sales performance.Similar Jobs
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Manage and grow Commercial Vehicle banking relationships within the Saral Auto segment. Handle account opening, DMAT services, grievances, and other customer requests while selling liability, investment, and banking products through cross-selling and referrals. Support HNI relationship managers, improve customer value, maintain low attrition, and balance service quality with sales targets.
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