The Relationship Manager will manage SME accounts, enhance profitability, ensure credit processing quality, and establish high-value client relationships.
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
JOB PURPOSE
Account Profitability
- Maximise earnings potential and revenue of relationship.
- Review and monitor performance of accounts.
Service Management
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent NPLs.
- Provide customer level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
Client Relationship Management
- Support, identify, solicit and establish a high value client base.
- Accountable for customer relationship and customer interface.
Operations Management
- Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
- Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
Additional Responsibilities
- Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
- Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
- Champion Operational Risk Management (ORM) activities in the Business Unit.
- Liaise with Group Operational Risk Management (GORM) on ORM activities.
- Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
- Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
- Undertake additional responsibilities assigned by immediate superior as and when required
- Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).
JOB REQUIREMENTS
- Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
- Experienced in marketing and credit processing.
- Strong command of Bahasa Malaysia and English, both oral and written.
- Good public speaking and presentation skills.
- Overall Bank’s Credit, Operations and Product knowledge.
- Keep abreast with SME issues, policies and trends in the country.
- Basic business acumen and industry knowledge.
Top Skills
Banking
Credit Processing
Similar Jobs
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
As a Deal Desk Analyst, support sales and customer success by managing deals, pricing strategies, and approvals while ensuring revenue accuracy and improving processes.
Top Skills:
Cpq ToolsSalesforce
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Develop and enhance products, manage fullstack web development, focus on UX/UI design, ensure code quality, and leverage new technologies.
Top Skills:
ElectronGoGCPPostgresReactTypescript
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
The Staff Motion Designer will create high-quality motion graphics, collaborate cross-functionally, mentor junior designers, and innovate storytelling for Superhuman's brand and products.
Top Skills:
AnimationMotion GraphicsVisual Effects
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
