About this role
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,
2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,
3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
Team Overview
The Dynamics Solution Center team’s mission is to create best-in-class experiences for our business users by providing a reliable and effective service in developing and supporting the use of the MS Dynamics platform. We are focused on evolving, developing, and implementing MS Dynamics features through effective product strategy and platform engineering of the application as well as global user support.
The Role
We are looking for a Vice-President QA to ensure the quality and reliability of Microsoft Dynamics 365 for BlackRock’s Sales and Service teams, and their partner teams. You will work as part of a dynamic and vertically integrated global team helping to provide the Dynamics Solution Center’s effective services.
Primary responsibilities
Testing and Quality Assurance:
Develop and execute comprehensive test plans, test cases, and test scripts for Microsoft Dynamics 365 modules.
Perform functional, regression, and performance testing to ensure the quality of the application
Identify, document, and track defects and issues, and work with developers to resolve them
Automation and Tools:
Develop and maintain automated test scripts using tools like Tosca, Selenium, JUnit, or similar
Integrate automated tests into the CI/CD pipeline to ensure continuous quality
Team Leadership:
Lead and mentor a team of QA professionals, fostering a culture of collaboration and excellence
Plan and orchestrate the work to create a cohesive team culture
Participate in team’s Scrum ceremonies and ensure team hygiene (like ADO boards, meeting attendance)
Ensure the team’s success measured by on-time delivery and adherence to quality standards
Mentor and coach team members to grow and gain expertise
Lead the team in architectural design decisions and motivate the team to perform at their best
Collaboration and Documentation:
Work closely with product team, project managers, and stakeholders to gather requirements and ensure test coverage
Document test plans, test cases, and test results
Provide feedback and recommendations for improving the quality and performance of the application
Cultural Ambassador:
Serve as a vocal champion of diversity, equity, and inclusion (DEI) principles within the team and broader organization
Promote awareness and membership in DEI initiatives, ensuring the team is engaged and informed about DEI efforts
Actively participate in DEI events and programming, providing mentorship to mid-level and junior team members
Local Leadership:
Act as a local leader, promoting the company’s mission and values within the office and local community
Ensure the team is aware of and collaborates on local office initiatives and opportunities
Represent the team in joint meetings and collaborate with other local leaders to ensure consistent and effective leadership
Essential Skills / Experience:
Minimum of 10+ years’ experience in a QA role, with at least 3 years in a leadership position
Technical skills covering test automation tools and experience in developing automated test scripts
Working knowledge of testing and deploying solutions in Microsoft Dynamics and the Power Platform
Solid understanding of D365 Sales and Customer Services applications
Understanding or experience in testing code or quality assuring code quality in JavaScript, C#, or .NET, a benefit
Flawless written and verbal communication and ability to gain buy-in from a non-technical audience at varying degrees of seniority
Positive attitude and resilience, with strong problem-solving skills
Skilled at working effectively with cross-functional teams
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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