Job Description
Where you’ll work: Guatemala City
Customer Care and Success at GoTo
At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.
Your Day to Day - As a Project Manager you would be working on:
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Project Planning and Execution : Develop, manage, and execute detailed project plans while ensuring deliverables are met on time and within scope.
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Team Leadership : Foster a collaborative and motivated team environment, driving accountability and effectively navigating challenging conversations when needed.
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Risk and Problem Management : Identify potential risks, develop mitigation strategies, and proactively resolve issues with creative solutions to keep projects on track.
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Stakeholder Communication : Maintain clear and consistent communication with stakeholders, providing updates, managing expectations, and ensuring a customer-centric approach.
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Process Improvement : Continuously analyze processes, identify opportunities for innovation, and implement adaptive strategies to enhance project outcomes.
What We’re Looking For - As a Project Manager, your background will look like:
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Bachelor’s degree in Project Management, Business Management, or a related field. A project management certification (or actively working toward obtaining one) is preferred.
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5+ years of experience in a similar role, working on a team focused on bottom-line growth.
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Advanced computer skills.
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Proficient English Language skills in both written and spoken communication (above 80%).
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Experience in Team Management, Risk Management, Project Planning and Execution.
You’ll be working towards a shared goal with an open-minded and cohesive team, the sum is greater than all its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem. Being unique makes us a stronger company, and we’re better for it. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.
Learn more.
