Project Manager (Commercial Card Migration)

About Capco,
Capco, a global business and technology consultancy dedicated solely to the financial services industry. Our professionals combine innovative thinking with our unrivalled first-hand industry knowledge to offer our clients consulting expertise, complex technology and package integration, and managed services to move their organizations forward.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce costs and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centres across North America, Europe and APAC

Role Overview 

• Act as project lead to lead a high-priority card portfolio migration project in Malaysia. This initiative involves migrating a large volume of cardholders from an existing network to a major global card scheme.
• Build a migration roadmap including recarding cycles and batches, and assess impacts to customer service, call centres, branches, embossing, and back-office operations
• Initiates the project, obtaining authorization to start the project and scope the project.
• Engages the project Sponsor and Steering Committee      
• Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality      
• Ensures the base lined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is slippage and variance from plan      
• Proactively monitors project execution to effectively identify risks, issues, dependencies as they arise throughout the project lifecycle. Assesses the impact on the benefit realization for the projects and takes action to minimize impact, actively challenging and removing obstacles.
• Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Senior Programme Manager with possible solutions      
   
  Experience 
• Must have experience in project or program management with proven experience in card portfolio migration projects within the banking & financial services sector.
• Ability to drive projects under minimal guidance in an often-turbulent environment. Capable to plan project tasks while major stakeholders may have different and sometimes contradicting priorities.  
• Proven record of leading multi-disciplined teams and delivering complex global programmes or projects  
• Strong leadership, be able to communicate and influence a wide range of stakeholders, with capacity to interpret complex business or risk requirements, translate the technical details into business context, and vice versa   
• Excellent understanding of the project lifecycle, best practice techniques on project delivery   
• Confident in holding dialogue with senior management across functions and regions.   
• Excellent people management, planning and organization skill   
• A highly motivated and pro-active self-starter  
• Ability to work with a diverse and geographically dispersed project teams