Responsibilities:
Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.
Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.
Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.
Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.
Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.
Conduct competitor benchmarking and support product portfolio rationalization.
Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.
Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.
Support pricing, proposal preparation, and commercial discussions from a technical perspective
Requirements:
Essential:
B.Tech - Chemical/ Ceramic
Knowledge of manufacturing processes of cement industry, refractory products and application of products.
Hands-on experience in technical support, customer trials
Preferred:
Interpersonal Skills:
Ability to work with teams and lead decision-making processes in a team environment.
Excellent interpersonal communication and listening ability.
Management Skills:
Strong analytical skills.
Excellent planning and organizational skills.
A strong ability to be adaptable and flexible.
Effective negotiation skills.
Effective communication Skills.
Highly motivated / self driven, results oriented.
Capable of handling multiple priorities.
Able to generate multiple solutions to problems in order to troubleshoot them effectively.
Able to collaborate with external and internal customers and stakeholders.
Other Skills:
Ability to interpret basic financial data.
Proficient in MS-Office/GSuites.
Calderys Group
Calderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.
As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.
With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.
Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..
In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.
Calderys - Forged in legacy. Fueled by excellence.
For more information, please visit Calderys.com
