Product Specialist - Chrom

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleProduct Specialist - Chrom
Location(s)Kolkata

Education: Any graduate/post graduate preferably Science/Pharma/MTech

Required work experience related to position: 4-9 years

Competency Required:

Change Management

· Participate on team or task force making changes in organizational process/policies

· Assists preparing change management communications, cascading, etc

Market Focus

· Well connected with external network

· Successfully completes global assignment

· Manage service function or key account

Preferred Characteristics

· Highly motivated and resourceful individual who is driven by results

· Ability to work autonomously and to position creative solutions

· A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations

· An ability to think strategically and the ability to transform strategy into executed tasks

· Excellent numeracy, literacy and verbal communication skills with a fastidious attention to detail

Sales Execution

• Responsible for achieving product line AOP for the assigned geography
• Identify opportunities within the geographical territory for the assigned product mix and progress through the sales process to closure in order to meet or exceed revenue and margin targets.
• Generate demand for the assigned product portfolio and the greater Perkin value proposition, by proactively engaging the customer base and by providing superior customer experience.
• Educate, connect and develop the customer base by ensuring all mutually beneficial business opportunities are explored in a timely and professional way
• Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams

Technical Expertise

• Gain a strong understanding of the customer's requirements and application needs on a technical level, to ensure the most suitable solution is proposed
• Commission, install and train on product where relevant to maximise customer satisfaction and promoter score
• Resolve customer technical issues post-sale promptly and courteously
• Conduct product demonstrations, seminars and participate in customer engagement activities as required to support the growth strategy
• Close liaison with the Account Management team to work hand-in-hand on more specialised or larger opportunities requiring support from suppliers and/or our own manufacturing facilities
• Attend training events as required to ensure skills are maintained up-to-date and relevant for maximum benefit to the customer

Pipeline and Opportunity Management

• Maintain an accurate opportunity funnel for all assigned product, including closure dates and completed sales process (stakeholders engaged, next steps, competition etc)
• Maintain a forecast for the assigned product lines to an accuracy of +/- 10% on a monthly basis, reviewed as determined by the Category Manager
• Diligently maintain a record of customer visits and interactions using the CRM platform salesforce.com completed by the end of each week.