Product Owner AUNPP

As Product Owner of the AUNNP product, part of the Alliance Interfaces tribe, you are responsible for defining, producing, releasing and maintaining business critical software deliverables to serve our worldwide customer base. You become energized by creating an environment in which people excel and can take responsibility of their own mission with confidence. The commercial success of Swift’s product and service portfolio combined with a high customer satisfaction is your overall ambition. You closely collaborate with the squad, the service manager and the customers of our product to understand the customer needs. You are responsible for defining and prioritizing functional and non-functional requirements (user stories) in the squad backlog, you accept requirements (user stories) as completed and act as owner of product escalations. In addition, you will focus on the transition towards public cloud support of the service whereby you bring in your technical skills to define a clear prioritised roadmap and execute on it with the squad members.

Education

University degree

Experience

At least 5+ years of relevant experience in the following areas or a combination of those; product owner, senior business analyst, developer, development manager, delivery manager in a Banking/Telecom/IT/ICT environment (not exhaustive).

Key Responsibilities

• Develop a product vision, roadmap for the business priorities, technical enablers and the move to public cloud support of the product. Synchronize it with Tribe leadership and the other Product Owners in the Alliance Interfaces On-Premises product cluster.

• Scope the minimum viable product (MVP) taking into account existing resource constraints and sustained development of the product.

• Act as owner of technical / product escalations.

• Act as an ambassador of your squad towards both the internal stakeholders as well as the customers.

• Interact and collaborate with the AP+ customer of the squad to understand the customer needs related to the products / solutions provided by the squad.

• Define commercial and technical product specification, including performance / compliance / security requirements.

• Make sure the product adheres to the highest quality standards, including releasing security patches not linked to customers.

• Build the squad backlog in terms of user stories, prioritize its items to achieve business goals and continuously keep the backlog up to date

• Participate in all related product meetings like sprint planning, squad & product backlog refinement meetings and planning of the cluster meetings and deliverables.

• Accept sprint results in sprint review meetings.

• Take the lead for your squad and participate in the preparation for the quarterly held tribe ceremonies: Quarterly Business Review, Big Room Planning and Objective and Key Result definition to reaffirm priorities and clarify the requirements.

• Interact with other squads of the On-Premises cluster as part of squad synchronization ceremonies to implement cross-squad tasks and activities.

• Monitor overall squad performance and issue performance report.

• Participate in squad development: responsible for defining the set of necessary competencies in the squad, in cooperation with the chapter leads; support chapter leads in determining the resource allocation; provide regular feedback on squad members’ performance.

Experience and Competencies

• Highly customer as well as technical oriented

• Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance) and technical areas (public cloud, swift messaging, operations, technology)

• You are an inspiration and you show energy & passion

• You think big (but you also appreciate small improvements)

• Capacity to innovate, think out of the box and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutions

• You achieve the best result by empowering and giving teams responsibility, but at the same time you know how to "excite", challenge and keep the team on their toes

• You stimulate people to really achieve propositions

• Adaptability and responsiveness to change

• Ability to influence, work effectively across all levels and transversally; challenger, curious and a positive mindset

• Agile experience is an asset

Work description

The Product Owner responsibilities will include ensuring close collaboration and coordination with the squad and AUNPP business service manager. Ideal candidates will process technical proficiency, particularly with public cloud technologies, swift messaging, and have the capability to support a large demanding customer with operational excellence and customer centricity mindset. They should also prioritize delivering a managed solution that offers worry-free operation for the customer, shielding them from technical complexities.

Competency Profile

01. Takes Accountab. for Delivering Results
Makes and takes accountability for significant decisions and actions on operational/tactical issues; takes initiative to deliver results under conditions of pressure, adversity and uncertainty with full understanding of potential risks.

02. Demonstrates Operational Excellence
Defines, implements and manages to the highest standards of operational excellence required for service and product delivery; encourages and promotes a continuous improvement mindset for business processes and policies to drive operational success in terms of the security, availability and reliability.

03. Expands knowledge
Champions cross-functional and cross-divisional learning; ensures sharing of critical knowledge in the business to drive development of new solutions; keeps a breast of changes and developments in knowledge area; demonstrates ownership of own development and guides others in planning and growing their personal capabilities.

04. Bus Understanding and Commercial Sense
Promotes and applies business/management principles to improve commercial performance through a deep understanding of SWIFT, the competition and the market; champions changes that strengthen competitiveness and the value proposition.

05. Builds and reinforces cust relationships
Establishes, nurtures and develops relationships with critical customers or business partners; uses understanding of customer requirements and needs to drive the development of customer solutions; manages the potentially conflicting priorities of owners/customers while demonstrating and promoting the highest level of conduct and responsiveness in all relationships.

06. Leads with a team focus
Forms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living SWIFT values.

07. Communicates effectively
Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.