Product & Experience and Technology Business Practices- Associate

Job Description
You are a strategic thinker who is passionate about driving solutions in Business Management. You've found the right team.
As a Business Manager in our Finance team, you will spend each day defining, refining, and delivering set goals for our firm.
PXT Business Practices optimizes business performance by helping to drive key initiatives. You will act as a trusted advisor and counterweight to Business/Group Heads, and be responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, aligning with the priorities of the different lines of business. This is a time-pressured and high-profile position, instrumental in assisting and advising senior management, and in coordinating the deployment of the bank's corporate resources to address strategic and tactical objectives.
Job responsibilities

• Lead and coordinate control-related initiatives, ensuring alignment with CCB's strategic objectives and regulatory requirements.
• Develop and maintain project plans, track milestones, and report on progress to senior management.
• Utilize data-driven methodologies to assess program effectiveness and identify areas for continuous improvement.
• Build and maintain strong relationships with business partners, risk teams, and other key stakeholders.
• Facilitate regular communication forums to share control updates, escalate issues, and drive consensus on remediation actions.
• Act as a liaison between business units and control functions, translating technical control requirements into actionable business practices.
• Support the execution of risk assessments, control testing, and issue management in accordance with CCOR standards.
• Monitor regulatory developments and emerging risks, advising business partners on potential impacts and required control enhancements.
• Provide high responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis.
• Communicate effectively with key business partners to understand projects and drive next steps.
• Support audit, regulatory, and compliance deliverables; help drive specific action plans and deliverables within the Risk Control Self-Assessment (RCSA) framework.
• Collect and maintain internal resources and documentation on collaboration sites, like SharePoint.

Required qualifications, capabilities, and skills

• Bachelor's degree in Business, Finance, Economics, or other related area
• Prior experience in Business Management, COO role, controls, compliance or audit
• Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence
• Demonstrated ability in dealing with different stakeholder groups and driving the agenda
• Excellent communication, organization and project management skills
• Ability to articulate and demonstrate thoughtful rationale in design decisions
• Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables)
• Self-motivated, tenacious and able to work with high degree of independence
• Excellent written and oral communication skills
• Strong time management and prioritization skills
• Low code automation solutions and process improvement experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.