Product Director - Customer Acquisition Experiences

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director of Customer Acquisition Experiences in Consumer & Community Banking, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Oversees end-to-end product roadmaps for Account Opening and Shopping journeys within Deposit, including vision, development, risk management, and business growth targets.
• Lead the discovery and development of products and methodologies to enhance the customer experience and drive business growth.
• Foster a culture of innovation and collaboration within the team.
• Lead and coordinate complex product initiatives across multiple areas, driving strategy alignment, prioritization decisions, and optimal sequencing.
• Build robust partnerships with the Quad (Product, Experience, Tech/Architecture/Data & Analytics) to achieve results .

Required qualifications, capabilities, and skills

• 8+ years of experience delivering products, projects, technology applications with experience managing technical platforms. Individual with good understanding of technologies including API, Microservices, Cassandra, Kafka, AWS, etc.
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Extensive experience with all stages of the product development life cycle, including technical design, solution, and optimization post-launch.
• Exceptional ability to understand data and leverage analytic insights to continually improve the experience and reach/exceed OKRs.
• Demonstrated ability to execute in a demanding technology space, with multiple co-suppliers, juggling multiple complex dependencies and modernization efforts.
• Expertise and comfort in building out and owning a roadmap, backlog, and full end-to-end execution, with adherence to Agility principles.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Deep understanding of the needs of the customer acquisitions journey from shopping through origination in a co-brand partnership context.
• Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.
• Consumer and Business Banking domain knowledge and related lending/credit account opening or similar onboarding experience strongly preferred.
• Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery.
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.