The Product Development Leader will coordinate R&D deployments, manage customer relationships, advocate for new technologies, and ensure customer satisfaction while driving transformation within the team.
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About this opportunity
Do you enjoy challenging yourself and those you work with to deliver high-quality, feature-rich products that exceed our Customers' expectations? If so, this role may be the right opportunity for you.
Customer experience (CX) captures all interactions customers have with EU RCE at every stage of the customer journey. CX in RAN Software and Computer Platforms Engineering (RCE) is responsible for shaping and facilitating these interactions within RCE and across Networks R&D. This includes gathering and validating customer needs, and influencing R&D development and deployment strategies.
Customer Management (CM) that is part of Cx ensures seamless customer engagement and delivery by acting as the bridge between Customer Units, Market Areas, and R&D. Our mission is to bring true customer focus into the heart of product development, enabling strategic alignment and operational excellence. We manage customer programs, orchestrate feedback, and drive initiatives that improve collaboration, transparency, and efficiency. With a strong emphasis on data analytics, automation, and continuous improvement, CM empowers teams to predict risks, optimize processes, and deliver outstanding customer experiences. Join us to shape customer-centric transformation and make a global impact.
We are now looking for a Network Delivery Manager(NDM) within R&D Programs. You will be responsible for planning and realizing R&D involvement in deployment and support activities toward customer(s). You will be central to executing strategy and handling escalated customer issues. We are looking for someone passionate about delivering excellent Customer Experience and motivated to drive transformation in their team and across organizations.
What you will do:- Facilitate new feature deliveries and releases together with CU/Customer.- Coordinate SW maintenance activities with CU/Customer.- Serve as a trusted senior interface between global CU(s)/ customers and internal stakeholders/ programs by building and maintaining relationships.- Proactively identify and inform BNEW-relevant stakeholders of potential escalations.- Advocate adoption of new technologies and tools to streamline workflows and enable digital-first operations.- Promote a culture of continuous improvement, learning, and innovation within the team. -merge these two into one below?-Champion the adoption of new technologies and tools while fostering a culture of continuous improvement, learning, and innovation within the team.- Drive R&D activities to achieve overall Customer quality goals and targets.- Manage and lead SW deployment strategy execution toward CU/MA accounts.- Lead Customer Taskforce activities as required.- Ensure customer feedback flows to the relevant R&D Stakeholder.
What you will bring:- Bachelor's or Master's degree in Telecommunications, Engineering, or a related field.- Proven experience in strategic transformation, leadership, and operational design.- Exceptional stakeholder management, communication, and presentation skills, including experience handling escalations and complex negotiations.- Deep understanding of customer engagement models, delivery operations, and CD principles.- Excellent knowledge of the RAN Product portfolio.- Strong process thinking and executional leadership.- Proven record of innovation and driving transformational change in complex organizations.
About this opportunity
Do you enjoy challenging yourself and those you work with to deliver high-quality, feature-rich products that exceed our Customers' expectations? If so, this role may be the right opportunity for you.
Customer experience (CX) captures all interactions customers have with EU RCE at every stage of the customer journey. CX in RAN Software and Computer Platforms Engineering (RCE) is responsible for shaping and facilitating these interactions within RCE and across Networks R&D. This includes gathering and validating customer needs, and influencing R&D development and deployment strategies.
Customer Management (CM) that is part of Cx ensures seamless customer engagement and delivery by acting as the bridge between Customer Units, Market Areas, and R&D. Our mission is to bring true customer focus into the heart of product development, enabling strategic alignment and operational excellence. We manage customer programs, orchestrate feedback, and drive initiatives that improve collaboration, transparency, and efficiency. With a strong emphasis on data analytics, automation, and continuous improvement, CM empowers teams to predict risks, optimize processes, and deliver outstanding customer experiences. Join us to shape customer-centric transformation and make a global impact.
We are now looking for a Network Delivery Manager(NDM) within R&D Programs. You will be responsible for planning and realizing R&D involvement in deployment and support activities toward customer(s). You will be central to executing strategy and handling escalated customer issues. We are looking for someone passionate about delivering excellent Customer Experience and motivated to drive transformation in their team and across organizations.
What you will do:- Facilitate new feature deliveries and releases together with CU/Customer.- Coordinate SW maintenance activities with CU/Customer.- Serve as a trusted senior interface between global CU(s)/ customers and internal stakeholders/ programs by building and maintaining relationships.- Proactively identify and inform BNEW-relevant stakeholders of potential escalations.- Advocate adoption of new technologies and tools to streamline workflows and enable digital-first operations.- Promote a culture of continuous improvement, learning, and innovation within the team. -merge these two into one below?-Champion the adoption of new technologies and tools while fostering a culture of continuous improvement, learning, and innovation within the team.- Drive R&D activities to achieve overall Customer quality goals and targets.- Manage and lead SW deployment strategy execution toward CU/MA accounts.- Lead Customer Taskforce activities as required.- Ensure customer feedback flows to the relevant R&D Stakeholder.
What you will bring:- Bachelor's or Master's degree in Telecommunications, Engineering, or a related field.- Proven experience in strategic transformation, leadership, and operational design.- Exceptional stakeholder management, communication, and presentation skills, including experience handling escalations and complex negotiations.- Deep understanding of customer engagement models, delivery operations, and CD principles.- Excellent knowledge of the RAN Product portfolio.- Strong process thinking and executional leadership.- Proven record of innovation and driving transformational change in complex organizations.
Top Skills
Automation
Data Analytics
Engineering
Ran Product Portfolio
Telecommunications
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
