Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Analyst in the Voice and End User technology team, you will serve as the primary liaison between the Product Owners, Business Partners, and Scrum Teams to analyze business requirements and produce documentation to support the build of the End User technology products . Works directly with/for the Product Owners doing deep dive data and process analysis. Conducts data and gap analysis, develops detailed process flows to understand business processes, data and system impacts to gain alignment across LOBs. Helps to refine user stories, owns issues as they arise, troubleshoots defects with scrum team, etc.
Job responsibilities
- Analyzes user stories to understand the business needs and to determine how systems and applications can best functionally fulfill those needs
- Work closely with specialists and Subject Matter Experts to understand their use of current systems and needs for the new system
- Combine knowledge of what the business wants with knowledge of how the systems are built and used to create a functional design and write the requirements, epics, and user stories to support product development for specific applications
- Serve as the primary liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle
- Analyze impact of proposed solution to develop use cases to demonstrate the business requirements to the IT (Information Technology) Team and Quality Assurance Team & work closely with the Test teams to ensure all identified scenarios are properly tested and defects are resolved and a quality end user product is delivered
- Consider and plans for upstream and downstream implications of new product features on the overall product experience
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers & Analyze, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Transform data, reporting, analysis into insight that improves the existing operational processes that impact thousands of front-line specialists.
- Develop reporting solutions that allows our stakeholders to make data driven decisions confidently.
- Develop roadmap of advanced analytics initiatives to support continuous improvement.
Required qualifications, capabilities, and skills
- Bachelor's degree and minimum 7 years of Business Analyst work experience
- Strong domain knowledge in CCB Operations
- Knowledge of the Agile SDLC including JIRA
- Must have excellent communication, interpersonal, and analytical skills
- Must have the ability easily assimilate information and learn new applications and processes
- Advanced knowledge of Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
- Must have a solid ability to analyze complex system requirements and present findings to both internal and external stakeholders in a simple and comprehensible manner
- Must have excellent writing skills, with solid experience in writing user stories
- Must have an excellent ability to multi-task effectively working on several projects synchronously
- Ability to leverage multiple data visualization techniques for effective story telling.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
