Product Associate - Fulfillment & Archival Services Product

Job Description
Join our Fulfillment and Archive Services (FAS) team to shape the future of document management. As a Product Analyst, you'll help centralize and automate archival processes, connecting users to vital information. Be part of a group that values innovation, collaboration, and customer-centric solutions.
As a Product Analyst within the Fulfillment & Archive Product team, you bridge business needs and agile development. You ensure timely delivery of product roadmap items, proactively identifying risks and opportunities. You drive business integration, manage client feedback, and support end-to-end product lifecycle activities.
Job Responsibilities

• Engage proactively on projects and drive conversations with stakeholders to impact the FAS roadmap.
• Partner with Product Owners and teams to refine backlog and execute the product roadmap.
• Define feature strategies, write epics, stories, and acceptance criteria, and participate in agile events.
• Execute production validations, conduct lessons learned, and generate process maps and business requirements.
• Serve as a subject matter resource for document archival environments in scope.
• Collaborate with Client Managers to evaluate project scope, requirements, and schedules.
• Understand client needs, platform usage, and dependencies for Capture and Viewers.
• Conduct elaboration sessions to refine requirements and address customer asks.
• Write epics, stories, testing conditions, validation criteria, and communication plans for releases.
• Perform end-to-end user testing to ensure high-quality, shippable products.
• Identify, communicate, and escalate risks, blockers, and impacts to ensure timely project delivery.

Required qualifications, capabilities and skills:

• Requires 5+ years of experience in a Business Analyst
• Requires experience developing business requirements, writing stories, working knowledge for creating testing conditions, use cases and validation criteria
• Demonstrated ability to work independently, and self-directed.
• Collaborative and a high level of comfort and effectiveness in coordination roles; working with multiple business and technology partners to drive transparency in project deliverables.
• Proficient in Microsoft Office Suite. Specifically, Excel, Word, and PowerPoint.
• Working experience creating process flows using Visio.
• Working knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
• Excellent organizational, time and project management skills

Preferred qualifications, capabilities and skills :

• Product Analyst preferably with Agile methods, process & execution
• Ability to learn on the move, self-paced, mentor, or thru execution.
• Sharp analytical, problem-solving and leadership skills
• Attention to detail and ability to manage continuously shifting business priorities

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.