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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Manage end-to-end problem lifecycle for Core network domain incidents; perform RCA and trend analysis; maintain KEDB; drive fixes with L1/L2/L3, vendors, and customers; produce RCA and problem reports; support continual service improvement and SLA adherence.
Top Skills:
4G/5G CoreAlarm Monitoring PlatformsBmc RemedyCs CoreEmsEpcHlr/HssImsItilJIRAMgwMssNmsServicenowVolte
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead and drive network problem-management and improvement projects to reduce alarms, tickets and work orders. Analyze alarm/TT/WO correlations, monitor KPIs, identify root causes and single points of failure, propose mitigation and predictive/preventive solutions, collaborate with data analytics to build models, maintain risk and action registers, and create knowledge base for recurring issue reduction.
Top Skills:
4G5GArtificial IntelligenceAutomationEricsson Business Process (Ebp)Machine LearningExcelPower BITableau
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Senior Test Engineer is responsible for designing, executing test cases, managing defect tracking, and supporting QA testing in Agile environments for Cloud Native Functions.
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Join our Team
About this opportunity:
Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.
What you will do:- Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents.- Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions.- Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents.- Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur.- Analyze network performance reports, identifying areas for improvement and preparing relevant action plans.- Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Failure Causes.- Overall understanding of Automation?.- Incident management.- ITSM Framework.- MS TOP.- Root Cause Analysis.- Corrective And Preventive Action (CAPA).- Network Performance.- Predictive Modeling.- Problem management.- Continuous Improvement Process.
About this opportunity:
Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.
What you will do:- Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents.- Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions.- Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents.- Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur.- Analyze network performance reports, identifying areas for improvement and preparing relevant action plans.- Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Failure Causes.- Overall understanding of Automation?.- Incident management.- ITSM Framework.- MS TOP.- Root Cause Analysis.- Corrective And Preventive Action (CAPA).- Network Performance.- Predictive Modeling.- Problem management.- Continuous Improvement Process.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
