At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Position Overview
We are seeking a Principal UX Researcher to lead high-impact research initiatives that shape the strategy and vision of our products. As a key member of our UX team, you will partner with senior leadership, product managers, designers, and customer-facing teams to influence critical business and design decisions based on rigorous user insights.
You will work closely with enterprise customers, navigating complex B2B environments to uncover opportunities that improve user experience, product adoption, and customer satisfaction. This is a highly visible role, requiring a strong ability to translate user research into measurable business impact, advocate for a user-centered culture, and mentor junior researchers.
Position Responsibilities
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Help shape our research strategy: Define and execute a research roadmap aligned with business goals and user needs.
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Lead high-impact research initiatives: Conduct complex qualitative and quantitative studies to inform product vision and strategy.
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Influence product and business decisions: Synthesize research into actionable recommendations that drive measurable improvements.
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Advocate for enterprise users: Work directly with customers to uncover pain points, behaviors, and unmet needs.
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Champion a culture of research: Mentor teams, educate stakeholders, and establish best practices for integrating research into product development.
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Own research communication: Present findings to senior leadership and cross-functional teams in compelling, data-driven narratives.
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Enhance research operations: Help build and scale research processes, frameworks, and participant recruitment strategies.
Required Skills and Experience
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8+ years of experience in UX research, with a strong track record of leading complex studies that drive product impact.
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Deep expertise in research methodologies, including ethnographic studies, diary studies, in-depth interviews, A/B testing, and advanced survey design.
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Experience working with enterprise/B2B customers, particularly in SaaS, fintech, or other complex domains.
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Proven ability to influence at the stakeholder level, shaping product roadmaps based on research insights.
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Strong communication and storytelling skills—able to distill complex findings into compelling narratives for diverse audiences.
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Fluency in the English language is required.
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Experience mentoring junior team members and fostering a culture of research-driven decision-making.
Education and Certifications
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Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Sociology, Behavioral Science, or a related field.
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
