Principal Software Site Reliability Engineer

About the Job:

Combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems. SRE ensures that services—both our internally critical and our externally-visible systems—have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an eye on capacity and performance. As SREs are responsible for the big picture of how our systems relate to each other, we use a breadth of tools and approaches to solve a broad spectrum of problems. Practices such as limiting time spent on operational work, blameless postmortems and proactive identification of potential outages factor into iterative improvement that is key to both product quality and interesting and dynamic day-to-day work. This role is an opportunity to join a high-performing agile team building tools, platforms, and services that will allow Red Hat to continue to expand its customer base and service portfolio.

What will you do:

• Implement and improve the whole lifecycle of services—from inception and design, monitoring, metrics, through deployment (on premise and cloud based), operation and refinement.

• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Collaborate with internal and external team on release management activities including developing automated deployment and testing tools

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Provide best effort off-hours support

• Work as part of an Agile team to proactively communicate status and complete deliverables on schedule

• Propose and implement continuous improvement activities

• Work on the standardization and documentation of common DevOps procedures

• Participate in the development of new features and bug fixes on Red Hat software services

• Practice sustainable incident response and blameless postmortems, and drive ticket resolution for our key applications and platforms.

What will you bring:

• Experience in Linux or UNIX systems administration, supporting critical production systems in an enterprise environment

• OpenShift/Kubernetes or other container orchestration platform with knowledge of Docker and containers

• Knowledge of configuration management tools such as Ansible and Chef

• Experience with common scripting and automation languages like Python, Ruby, and Bash

• Experience with code deployments across on-premise and cloud environments such as AWS

• Experience designing and deploying highly scalable and resilient applications and platforms

• Java, Golang or Ruby development experience is a plus 

• Experience with GitLab Pipeline or GitHub Actions for automation is a plus

• Red Hat Certified Engineer (RHCE) is a plus

• Experience with content delivery networks like Akamai is a plus

• Ability to multi-task, as well as excellent communication and team collaboration skills

• Experience with agile project methodologies such as Scrum or Kanban

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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