This role is remote, or hybrid if based in Boston.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About the Product Operations Team
The Product Operations team at Toast is on a mission to empower our Product teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact.
About this Roll* (Responsibilities)
As Principal, Product Operations, you will play a pivotal role in enabling and accelerating Product teams. This role is ideal for a former Product Manager or Product Ops leader who deeply understands the craft of Product Management—someone who has built products, navigated complexity, and knows firsthand what a high-performing product organization looks like.
You will take a systems-thinking approach to improving how our teams work, helping them stay aligned, move fast, and scale effectively without unnecessary friction. Your work will focus on enhancing collaboration, improving decision-making, and ensuring Product teams have the right structures and support to do their best work.
You are a strategic operator with a keen ability to spot opportunities for improvement and drive change through influence rather than authority. You understand that great products are built by empowered teams, and you focus on creating the conditions in which they can thrive. In this role, you will:
- Partner with Product leadership and teams to identify opportunities to enhance the efficiency and effectiveness of our product development process.
- Design, execute, and iterate on high-impact programs that improve how Product teams work. Examples include roadmap communication, release management, goal-setting frameworks, Product onboarding, and shared rituals.
- Identify and remove friction points in collaboration between Product, Engineering, UX, and cross-functional teams to drive seamless execution.
- Develop and deliver training programs to support Product Managers in improving their craft, including onboarding, frameworks, and knowledge-sharing opportunities.
- Act as a trusted advisor and strategic partner to Product teams, proactively spotting challenges and enabling teams with clear solutions.
- Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement.
Do you have the right ingredients*? (Requirements)
- 8-12 years of relevant experience, with at least 5 years as a Product Manager or in Product Operations and Enablement.
- Deep understanding of the Product discipline—you know what great product management looks like.
- Strong leadership and influence skills, with the ability to drive change in a complex, cross-functional environment.
- Systems thinker, able to design frameworks and approaches that work across multiple teams and evolving needs.
- Exceptional communicator, capable of distilling complexity into clarity and engaging stakeholders at all levels.
- Proactive problem-solver who takes a structured yet flexible approach to improving how teams work.
- Passionate about enabling others—you care deeply about helping teams do their best work and creating an environment where great products can flourish.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$153,000—$245,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
