The People Operations Specialist will manage employee lifecycle processes, oversee HR systems, ensure policy adherence, and coordinate performance initiatives while maintaining employee data accuracy.
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are looking for a detail-oriented and proactive People Operations Specialist to join our growing team. You will support the full employee lifecycle from onboarding to exit, ensuring a seamless, efficient, and engaging experience for all employees. This role involves managing HR systems, supporting performance and engagement initiatives, coordinating with vendors, and serving as a point of contact for HR queries.
Responsibilities
- Manage onboarding, documentation, induction, and system setup.
- Coordinate offboarding: resignation processing, exit formalities, access removal.
- Maintain accurate employee data in HRMS and trackers.
- Ensure timely updates of letters, employee records, and trackers.
- Oversee background checks, verifications, and compliance documents.
- Maintain HR SOPs and ensure policy adherence.
- Administer platforms like GreytHR, Lattice, KnowBe4, Plum.
- Support automation of recurring processes and integrations.
- Coordinate performance review cycles via Lattice: setup, reminders, follow-ups.
- Support learning sessions, engagement surveys, and training logistics.
- Compile monthly payroll inputs (leaves, claims, incentives).
- Coordinate with finance and vendors for salary, PF, and invoice processing.
- Address queries on policies, leaves, systems, reimbursements, and more.
- Manage HR helpdesk/ticketing system with high satisfaction standards.
Requirements
- 4-6 years of experience in People Operations or HR Generalist roles.
- Excellent organizational and communication skills.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Strong understanding of Indian labor laws and HR compliance.
- Proficiency in HR tools (GreytHR, Lattice, Plum), strong Google Workspace skills, attention to detail, excellent communication, and a solid understanding of HR processes and Indian labor compliance.
Why Join Us
- You’ll be part of a People team that values ownership, empathy, and continuous improvement. This is a great opportunity to build and scale HR operations while being a culture carrier for the organization.
- We offer a collaborative and inclusive work environment, opportunities for professional growth, and the chance to help shape people practices in a dynamic and forward-thinking company.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Top Skills
Google Workspace
Greythr
Lattice
Plum
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