Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:
- Review returned check items for zero administrative returns clients and take appropriate subsequent actions.
- Process ACH transactions on payment platforms, update static data in ACH applications/databases, monitor queues, and extract and report at timely intervals.
- Understand complex product and database rules/structures to effect changes impacting delivery of ACH products and services. Ensure that requests for processing are properly authenticated and authorized by appropriate parties in compliance with risk and control guidelines.
- Respond to queries received via mailbox and resolve any client issue on priority. Escalate any exceptions, unwarranted activities, spike in volume, etc., immediately to management.
- Ensure that all relevant deadlines and stipulated controls are met. Provide MIS reports with accuracy and completeness of data.
- Assist in the training/education of other members in job functions/procedures relating to the unit. Comply with the Standard Operation Procedures, abide by the Code of Conduct, and ensure strict adherence to the company's policies. Process any required back-up tasks relating to production, identifying ways to improve current work practices.
- Work with minimum supervision and act on own initiative to identify tasks to be undertaken. Participate in the rotation of functions within the group ensuring no degradation to work flows.
- Support the US Payments during the US cut-off hours, hence work in a complete US shift.
Required Qualifications, Skills and Capabilities:
- Graduate with Minimum 2 years of experience in Banks/ Financial Institutions.
- Experience and a working knowledge of various aspects of International Payment Processing Operations.
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
- Excellent written & oral communication skills in English.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Strong PC and analytical skills.
- Knowledge of MS Access, Excel, PowerPoint, and Word
Preferred Qualifications, Skills and Capabilities:
- 2 year of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank would be beneficial.
- Knowledge of ACH & international payment conventions & practices is preferable.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
