Partner Sales Operations Analyst

Summary:

We are seeking a highly motivated and detail-oriented Partner Operations Analyst to join our Global Partner Organization. You will provide critical support across New Hire onboarding, issue resolution, and data operations, acting as a central point of contact for channel processes and support. The ideal candidate will possess strong analytical skills, a commitment to operational excellence, and the ability to thrive in a dynamic, fast-paced environment.

What You'll Do:

• Serve as an advisor to International Channel leaders by actively participating in day-to-day business, forecasting, and team calls
• Drive analytics activities by maintaining up-to-date dashboards, fulfilling ad-hoc data requests from the team, and creating new dashboards in Salesforce (SFDC) and Google Sheets (gsheets) as needed
• Analyze data to identify pain points, propose process improvements, and contribute to enhanced operational efficiency
• Serve as the subject matter expert on all channel processes, providing support to partners through case queue management and assisting the internal channel team
• Facilitate the onboarding process for new hires within the Global Partner Organization
• Review and manage escalations, ensuring prompt and effective resolution
• Participate in User Acceptance Testing (UAT) for specific projects within Salesforce (SFDC)

Experience:

• Proven experience in an operations, support, or data analysis role, preferably within a partner or channel-focused organization
• Demonstrable experience with Salesforce (SFDC) for data management, reporting, and dashboard creation
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights
• Experience in managing and resolving complex operational issues.
• Experience supporting internal and external stakeholders

Preferred Qualifications:

• 3+ years of experience in case management, support coordination or similar operations role
• Proficiency in Google Sheets for data manipulation and analysis
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders
• Ability to prioritize tasks, manage multiple projects simultaneously, and work effectively under pressure
• Proactive and self-motivated with a strong problem-solving aptitude

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

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At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

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