P&C Insurance QA Analyst

What you’ll do:

• Quality Checks: Perform routine quality checks to identify product discrepancies and inconsistencies.
• Collaborate with cross-functional teams, including product and customer experience, to identify quality improvement opportunities and ensure timely resolution of issues.
• Documentation: Maintain detailed records of data quality issues, testing procedures, and resolutions.
• Reporting: Generate reports on data quality metrics and trends to support product improvement initiatives.
• Continuous Improvement: Assist in developing and refining data quality processes and standards.

Experience:

• 3+ years of experience in Personal Lines Insurance within Canada, with a strong understanding of industry practices, regulatory standards, and customer service expectations.
• Proven expertise in policy administration systems, underwriting workflows, and renewal processing logic, ensuring consistent and accurate policy handling.
• Demonstrated ability to identify inaccuracies and inconsistencies in policy data, endorsements, and renewal outputs with a high degree of precision.
• Deep understanding of insurance documents, including coverage terms, rating inputs, and the process by which policies are reviewed and updated during renewal.
• Comprehensive knowledge of renewal procedures, underwriting guidelines, and key rating factors that influence policy decisions.
• Hands-on experience with Applied Epic and Applied Rating Services, with the ability to navigate and validate data effectively within these platforms.
• Strong track record of conducting detailed audits and quality reviews of insurance records, customer data, and system-generated policy decisions to ensure compliance and accuracy.

The right person for this role will have:

• Excellent attention to detail.
• Proven work experience performing quality assurance tasks.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a demanding environment and prioritize tasks accordingly.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and concepts to cross-functional teams.
• Maintains awareness of industry trends and changes to support continuous improvement within the product department. 
• Work independently, be self-driven and demonstrate initiative.
• Strong interpersonal skills with the ability to build positive relationships with stakeholders at all levels.

Bonus points if you have:

• Working knowledge of Asana, Google Docs & Sheets, Slack, Notion, Figma.
• Are a fast learner and a champion of change.

Our guiding principles:

• Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
• Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
• Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
• Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
• Act like an owner.  We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
• Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.