Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:
Meets commitments and provides excellent customer service at all times with internal and external clients.
• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues resulting in customer outage is escalated appropriately through TSG management.
• Assists application groups with design development that meet current and future business requirements:
- Participates in logical design process of strategic projects and responsible for the physical design/implementation.
- Provides specific direction on infrastructure design to support applications.
- Participates as a member of development support team on projects.
- Follows and meets project timelines and deadlines.
• Provides maintenance of physical database:
- Creates physical database objectives following established standards and processes employed by database team.
- Enforces database standards and follows up on inconsistencies.
- Performs routine reviews of databases and systems to ensure acceptable levels of performance.
o Reports problem performance areas and recommendations for improvement.
o Follows up on recommendations and actively pushes for implementation as appropriate.
- Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.
- Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
• Provides 24/7 support of production database environments.
• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
• Implements backup/recovery procedures to protect integrity of data in database environment.
• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.
• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
• Other related duties assigned as needed.
What you bring:
Basic knowledge of operating systems and systems administration concepts
• Good problem solving, analytical and critical thinking skills
• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.
What we offer you
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- A broad range of professional education and personal development possibilities FIS is your final career step!
- A broad range of professional education and personal development opportunities
- Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS Kolkata, West Bengal, IND Office
Kolkata, West Bengal, India
