Coordinate ATM operations including installation, monitoring, and performance analysis. Serve as liaison between sales, service providers, and clients while managing inventory and reporting KPIs.
Euronet seeks to employ a proactive ATM Operations Coordinator, to join our Operations team in Morocco and be part of a Global organization.
The successful candidate will be based in Marrakesh with mission to support and oversee the Operations activities of our ATM Network in Marrakesh.
KEY RESPONSIBILITIES:
- Coordinate with third-party service providers (Security, Installation, Transportation, etc.) for ATM installations and de-installations across Switzerland.
- Monitor ATM operations, ensuring quick resolution of faults by service providers, and act as the main contact for on-site engineers/technicians.
- Serve as the first point of contact for the sales team during new ATM installations and communicate with clients when needed.
- Manage ATM inventory, track site status, and analyze network performance to suggest improvements, maintaining KPIs and reports for internal and client use.
- Conduct site visits, train local staff, and provide remote support for incident resolution via phone or email.
- Regular reporting ( service providers KPIs, internal reporting) and review of service performance with local providers .
- Project management, testing and supporting implementation.
- University degree with Engineering or IT orientation, or equivalent professional experience.
- Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
- Prior experience in project coordination, ATM systems and ATM software will be considered a plus.
- A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
- Strong analytical and problem-solving skills.
- Strong communication skills.
- International corporate experience.
- Valid category B driving license.
- Regular field work.
- English – professional level.
- Work in a dynamic, stable, international environment.
- Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.
Top Skills
Atm Software
Atm Systems
Information Technology
Project Management
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