The MS Delivery Manager is responsible for ensuring quality and cost-effective service delivery while managing stakeholder relationships and operational excellence in Telecom.
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About this opportunity:
The purpose of the MS Delivery Manager is to ensure delivery performance, in alignment with Business Case and BA MS Targets. This Role is responsible for delivery of the scope assigned. The MSDM plays a key role in the success of the delivery, and this involves operation management and relationship management with the stakeholders.
Key Responsibilities:
Candidate Prerequisites:
Qualification & Experience:
Technical and business competencies
Behavior and skills:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784590
About this opportunity:
The purpose of the MS Delivery Manager is to ensure delivery performance, in alignment with Business Case and BA MS Targets. This Role is responsible for delivery of the scope assigned. The MSDM plays a key role in the success of the delivery, and this involves operation management and relationship management with the stakeholders.
Key Responsibilities:
- Ensure that the quality and cost of the services delivered are in accordance with the expected levels agreed through WLA for MS Network
- Build trust with the MSCLT, focus on productivity and efficiency of global deliveries. Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account targets. Develop and maintain excellent relationships with both internal and external customers
- Ensure that the Service Delivery by the Operations teams are compliant per the contractual SLAs and drive Operational Excellence end to end. Monitor and report on the delivery performance
- Responsible for Internal Governance. Report on the operational performance/ Special project progress according to the report requirements stated on the WLA
- Readiness & MS Handover: Manage the hand-over of resources, services and activities to the global delivery unit to fulfill or expand the WLA scope, securing the availability of the required capacity and the operational readiness of global delivery organization
- Ensure that the delivery units are working in complete alignment with MS EOE processes and Ericsson standard tools (including MSDP)
- Ensure compliance with applicable legal requirements, customer requirements and Ericsson internal procedures and standards in the areas of occupational health & safety and environment (EHS) in the specific customer/contract
Candidate Prerequisites:
Qualification & Experience:
- Qualifications: Degree in Engineering preferably in Electronics, Electronics & Telecommunications, Computer science or equivalent
- Total Experience: 18-20 years in Telecom Industry
- Delivery/ Project Management experience (3+ years)
- Project Management Certification will be an added advantage
Technical and business competencies
- Good understanding of Network Architecture in technologies Core/ Packet Core/ Cloud
- Understanding of Machine Learning, Artificial Intelligence
- Good knowledge of products and systems in the customer's network.
- Good knowledge and understanding of the customer's business situation.
- Deep understanding of the managed service delivery business requirement
- Deep understanding of the Ericsson Service Delivery Processes for Managed Services
- Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change
- Highly adaptive, and thriving in a rapidly changing environment
Behavior and skills:
- Leadership skills: coordination across departments
- Functional Skills: Understanding of Processes, stakeholder management
- Performance and results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.
- Ability to prioritize and plan own work to meet assigned schedules and targets
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784590
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Ericsson Kolkata Hub Office
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