Senior Manager – Conferencing Platforms & Technology

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Laboratories is seeking an onsite Senior Manager – Conferencing Platforms & Technology. This role will oversee the entire lifecycle of the technology in conference spaces, globally. This role will ensure that all aspects of AV and conferencing technology services are aligned with your organization's goals and operational needs. This position will be based onsite at Abbott Laboratories Chicagoland Headquarters.

Service Location(s): Abbott Laboratories Headquarters Chicagoland, IL(USA)

Core Job Responsibilities: 

• Manage the delivery and operations of Abbott’s Conferencing capabilities including Conference Space technology, Collaboration tools, Audio & Web conferencing platforms, and Streaming platforms. 
• Oversees strategic Collaboration projects, in alignment with organizational goals. 
• Provides leadership across all capabilities to ensure roadmaps are developed and being executed on through strategic projects and key initiatives. 
• Prioritize work based on return on investment, customer satisfaction, product performance, short/long term impact and overall strategic company goals. 
• Define, lead and build a high performing, collaborative team.  Hold team members and others accountable for consistently following through on commitments and ensuring that results are achieved. 
• Works with internal personnel, managed service partners, and key vendors to ensure service levels are consistently met for critical services. 
• Manages day to day operations of Abbott’s conferencing platforms such as WebEx, and MS Teams 
• Manages intake and platform support in the execution of large events, ensuring smooth, quality delivery and performance. 
• Ensures solutions are compliant with legal, privacy and security requirements. 
• Develops and implements business continuity and disaster recovery protocols to minimize disruption to business operations in the event of emergency situations or data loss. 
• Provide training and education to employees to drive adoption of conferencing tools. 
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure. 
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs. 
• Organizes and manages technical project plans in accordance with the strategic plans of the IT organization and senior leaders within the organization and analyses and recommends appropriate solutions to requests.
• Communicates effectively to provide optimal support of all departments' information systems needs and to promote a professional climate throughout the organization and at all levels. 
• Develops and maintains relationships with external IT vendors and service providers.   
• Drives continuous Improvement of existing solutions and technologies. 
• Recommends enhancements, additions, or changes that will assist in meeting the needs of the staff, department, or the Business Technology Services Organization. 
• Establishes and maintains constructive working relationships with senior leaders, managers, employees, and other individuals encountered while conducting business on behalf of the practice. 
• Responsible for managing, mentoring, coaching the team and setting objectives.

Required Education and Experience: 

• Bachelor’s degree in computer science, Information Technology, Management Information Systems or similar degree required; master’s degree or MBA preferred. 
• Minimum 10 years of IT in managing conferencing room platforms, virtual meetings platforms, and streaming platforms.
• Experience managing conference room modernization across sites globally.
• Proficient in latest technology for IT systems and management. 
• Strong experience managing the operations and life cycle of conference rooms technology.
• Experience managing the operation of Conferencing tools such as WebEx, MS Teams and Zoom. 
• Experience managing Streaming platforms supporting global Corporate wide events including white glove events support.
• Demonstrated ability to creatively approach business problems and establish course of action. 
• Experience working in matrix global organization where success requires broad orchestration of resources and services. 

Desired skills:

• Vendor Management skills. 
• Excellent organizational skills and attention to detail. 
• Excellent verbal and written communication skills. 
• Excellent analytical and management skills. 
• Excellent interpersonal skills. 
• Strategic growth, operations and scaling.
• Experience working in an FDA-regulated business is preferred. 

Supervisory responsibility:

• Manage a small team of 4 direct reports and contractors.

MISC:

• This is an onsite role located in Abbott Park, IL – this is not a remote role/opportunity.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

$127,300.00 – $254,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:IT Operations

DIVISION:BTS Business Technology Services

LOCATION:United States > Abbott Park : AP14/A/B

ADDITIONAL LOCATIONS:

WORK SHIFT:Standard

TRAVEL:Yes, 5 % of the Time

MEDICAL SURVEILLANCE:Not Applicable

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf