Manager - Technology Services

Description and Requirements
Position Summary
We are seeking a seasoned IAM professional with at least 13+ years of experience in leading and managing Identity and Access Management (IAM) teams. The ideal candidate should possess deep expertise and holistic understanding of the domain including Active Directory, Entra ID, SSO, Ping Federate, Ping Access and directory services with a proven ability to drive end-to-end delivery and operations.
Job Responsibilities

• Lead and manage 24x7 team of seasoned IAM professionals.
• Support applications across multiple domains and regions.
• Architect, implement, and maintain secure identity solutions using Active Directory, Entra ID, and SSO technologies.
• Oversee integration and governance of Key IAM efforts including modernization efforts from legacy infrastructure.
• Ensure compliance, scalability, and resilience of key SSO infrastructure pieces like Active Directory, Entra ID, Ping and directory services.
• Collaborate with cross-functional teams to align security strategies with business objectives.
• Drive continuous improvement and innovation in IAM practices.

Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree in computer science, Information Systems, or another related field.
Experience
(In Years)

• At least 13+ years of overall experience in IAM and SSO domain.
• At least 8+ years of relevant experience in managing business critical IAM and SSO team.
• Experience in Production support, Incident and Change Management processes.
• Holistic understanding of Active Directory, Entra ID, SSO, Ping Federate, Ping Access, and directory services.
• Strong leadership and stakeholder management capabilities.
• Relevant certifications (e.g., CISSP, Azure Security Engineer, Ping Certified Professional) are a plus.
• Excellent communication and analytical skills.

Other Critical Requirements

• Strong problem-solving abilities and proactive approach to identifying and resolving issues.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!