Manager - Technology Services

Description and Requirements
Position Summary
Candidate should be experienced in Identity Governance - Identity & Access Management support function. Should have deep understanding of Identity IIQ preferably in SailPoint technology - Implementation and Administration

• Subject matter expertise as it relates to Identity Governance and Administration and will be responsible for leading and executing design and development of rules, workflows, and other objects for general governance, access request, provisioning and certification in SailPoint IdentityIQ (IIQ)
• This individual must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams, and interact effectively with the vendor, business stakeholders, and other IAM team members
• Lead deployment activities, connector configuration, custom-rule development Configuration of Roles, Policies and Certifications and third-party system integration,
• Participate in the management of source code and build processes for SailPoint IdentityIQ, and leverage past experience to provide recommendations on ways those could be improved
  • Well-versed with Bean-shell or other object-oriented programming language
  • Familiarity with Atlassian products such as JIRA, Bamboo, Bitbucket etc
  • Experience in Multiinstance framework and logiplex applications
  • Excellent verbal and written communication and problem-solving skills
  • Ability to work and make decisions both independently and in a team environment
  • Develop and maintain runbooks for day-day operations

Job Responsibilities

• CI/CD best practices and robust experience working with technologies such as git, Jenkins, drone, terraform, cloud formation
• Solid experience with databases (Oracle, SQL, SYBase), application servers, operating systems and network infrastructure
• Experience with source code management and deployment architecture
• Fluent in Agile methodology and [Azure DevOps / other Agile management tool], including feature, epic and story development, backlog grooming
• Excellent communication skills, with an emphasis on the ability to discuss technical issues with both technical and non-technical people and upskilling of Team
• Excellent organizational skills and the ability to see solutions to their conclusion

• Ability to define, document, and communicate requirements in business-relevant language
  • Open and keep track of archer finding for greater than read access users in the application
  • Excellent Soft skills (Mandatory )
  • Excellent Communication skills (Mandatory )
  • Excellent E-mail writing skills (Mandatory )
  • Excellent inter-personal skills with the ability to coordinate cross functionally

Knowledge, Skills and Abilities
Education

• IT Graduate
• MS Office

Experience

• • 9 years plus Experience with installation, integration, deployment, and maintenance of SailPoint Identity IQ
• Must process problem solving, planning, and analytical skills to drive continuous improvements

Knowledge and skills (general and technical)

• Good understanding and work experience of
• SailPoint IIQ
• Report generation
• Enterprise Directories (AD / LDAP)

• • Exposure to enterprise share-point
• • Intermediate MS Office skills

Other Requirements (licenses, certifications, specialized training - if required)

• Certified Identity Management Professional (CIMP) preferred
• Cloud Identity and Access Manager (CIAM) Certification desirable

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid