Opportunity Overview:
We’re looking for a Senior Operations Manager responsible for Vendor and Facility Management. This role will provide centralized oversight, strategic vendor governance, proactive facility operations.This role ensures that business operations run smoothly while maintaining high standards for infrastructure, maintenance, and compliance.
What you’ll do:
Facilities Strategy & Planning
- Coordinate schedules and ensure coverage coverage on ALL working days at both locations
- Define workplace standards (safety, cleanliness, experience)
- Plan space utilization and capacity
Vendor Management
- Negotiation and vendor selection
- Manage contracts (cleaning, security, maintenance, pantry)
- Track SLAs and performance
Budget & Cost Control
- Own facilities budget (rent, utilities, services, supplies)
- Identify cost optimization opportunities
Employee Safety
- Ensure building compliance, emergency protocols
- Partner with Compliance team for audits and risk mitigation
Leadership & Team Management
- Lead and mentor operations and facility teams
- Set performance goals and conduct evaluations
- Foster a culture of safety, accountability, and continuous improvement
Employee Experience Oversight
- Set standards for office experience (events, amenities, comfort)
Escalation Point
- Resolve complex or high-impact issues
Required Qualifications:
Must-haves
- Bachelor’s degree in supply chain, business, or related field (MBA preferred).
- Proven experience in vendor management, procurement, or facility operations, often requiring 7+ years, with experience managing teams of 3-5 members
- Good Communication, organizational and time management skills
- Technically savvy with ability to use basic computer tools, including Google Docs, Sheets
- Strong leadership and project management skills
- Negotiation and effective communication to coordinate the internal and external stakeholders
- Legal/compliance understanding to guarantee the integrity of contracts
- Good Relationship-building skills to grow in cooperative relationships
- Good project management skills to handle more than one project at a time
Nice-to-haves
- Experience with facility management software or CMMS systems
- Knowledge of sustainability practices (energy efficiency, green building standards like LEED)
- Exposure to digital transformation / automation in operations
- Experience managing large-scale or multi-site facilities
- Familiarity with ERP systems (e.g., SAP, Oracle)
- Strong background in vendor negotiations and contract management
- Experience in crisis management and business continuity planning
- Understanding of IoT-based smart facility systems
- Six Sigma / Lean certification or process improvement experience
- Experience working in a fast-paced or high-growth environment
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Interview Process*:
- Connect with Talent Acquisition
- Meet with the Hiring Manager
- Behavioral Interview(s)
- Case Study
- Interview with Senior Leadership
*Subject to change
About Cohere Health:
Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.
With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims reconciliation, and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights, our transparent, AI-powered solutions help health plans proactively improve payment accuracy, reduce waste and vendor dependency, strengthen provider relationships, and build smarter, more efficient payment integrity programs.
Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been recognized on TIME’s World Top HealthTech Companies 2025 list, the 2025 Inc. 5000 list, in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024.
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
ISMS roles and responsibilities:
- Good knowledge of Information security
- Oversee specific business processes within the ISMS.
- Responsible to manage the ISMS documentation, conduct risk assessments, and implement risk treatment plans.
- Risk Owners are responsible for identifying, assessing, and managing risks within their areas of responsibility.
- They are also responsible for implementing risk treatment plans.
- Conduct the BCP and other test related to information security continuity along with CISO
- Responsible for monitoring and reporting on the performance of the ISMS.
- Responsible for implementation of security policies and procedures and report any issues to the CISO.
